Tech Jocks

livetechonline.com

Remote PC Repair - Remote Troubleshooting - Remote PC Help

Livetechonline.com is a technical support service designed for troubleshooting, diagnosing, and solving problems on Windows-based computers.

Among the services offered are: minor issues, PC maintenance, virus cleaning, anti-spyware, and gadget help.

Livetechonline.com offers two ways to get started: sign up for a free account or call an 800 number. While these initial contacts get the ball rolling and will provide you with free estimates, the services offered are not free. Either way, if you’ll be using the services of livetechonline.com, you will need to install a piece of software that allows the technician to remotely control your computer. Once you’ve agreed on a solution or service, the technician connects to your computer to either diagnose the problem further or implement the solution.  Livetechonline.com refers to this technology as “screen sharing.”

The technician will control your keyboard and mouse and be able to see your screen on his screen. You will be able to watch everything played out on your computer as if a technician was sitting right there controlling it.

Pricing comes either by the service selected or you can buy blocks of time. For example, if you already know that you want to purchase their anti-spyware service, you’ll simply order that package and pay the price. You can order as many services as you want.

If you’re not sure what’s wrong with your computer or if the technician suggests that it’s more economical to have the work done based on time spent, you can buy blocks of technical support time in 30-minute increments. Depending on how much time you purchase the cost per minute varies. Most problems take under one hour to resolve. In addition, if you do not use up all of your purchased minutes, you can save them for a later technical support issue.

The livetechonline.com call centers are located in North America and staffed with qualified computer technicians. While dozens of computer problems are handled, the most common problems involve spyware and viruses, performance issues, system configuration, and diagnosing and repairing computer errors.

Though livetechonline.com charges a fee for its services, users can call and get a free quote before committing to the service. This company prides itself on honesty, convenience, knowledge, and affordability. By using a service that connects to your computer remotely, you don’t have to let a stranger come into your home nor do you have to unplug your system and lug it into a computer repair store.

In addition, livetechonline.com sets itself apart from other technical support services by offering a choice in how you want to pay. Choose from charges by the service or charges based on time spent repairing your computer.

This company also offers numerous popular services including checking your computer’s hardware to see if it’s ready to upgrade to Windows Vista. Another offering from livetechonline.com is the online backup service where your data is backed up every two hours and stored securely online. Livetechonline.com features many useful services and flexible pricing arrangements.