Hello
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The last few weeks when I try to view my Youtube or play one of my online games the screen will freeze. The music or sound continues. If I move my mouse, the picture continues again and then will freeze at a random time again until I move the mouse. If I keep moving the mouse on the screen, no stops. I have reinstalled Flash Player in case it was that and it is still happening. I am truthfully at a loss. Maybe one of the last updates? Any ideas? I have Adobe Flash Player, Windows 7, and my laptop is a new Qosmio (10 months), and everything is updated.
Flash Won't Work Unless Mouse Moves
In researching this problem, it appears that you're not alone. It also appears that opinions and possible solutions are all over the place. For example, some believe that this is an ISP problem related to bandwidth restriction and "traffic shaping." Other users have overcome the problem by disabling and re-enabling the Flash plugin. With these two theories in mind, we can try a couple of different things.
Since switching ISPs is more drastic than fiddling with browser plugins, let's start with your Web browser. Flash Player isn't a standalone piece of software; it's a Web browser add-on / plugin. When you download it, it integrates with your Web browser and allows you to watch Flash content directly within webpages.
Try Using the Chrome Web Browser
Flash is a separate download for most Web browsers but it comes integrated with the Chrome Web browser. If you haven't tried Chrome, you might want to try it. Its Flash-related files and DLLs are stored in different folders than your traditionally downloaded Flash Player files for Internet Explorer. If Flash works fine in Chrome but not in Internet Explorer, that will tell us that the problem isn't the ISP but rather an issue with the local installation of Flash Player. From there, you can decide whether to stick with Chrome or try to fix the Internet Explorer Flash issue.
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Disable and Re-enable the Flash Plugin
If you're currently using Internet Explorer and want to fix Flash, you can disable and re-enable Flash by going to the Gear icon > Manage Add-ons and clicking the disable/enable buttons. Perhaps this will refresh Flash, though it's doubtful (but worth a try). The more likely solution will involve a complete uninstall followed by a clean install of the latest version of Flash Player.
Clean Flash Player Installation
Adobe provides specific steps for doing a clean install at: http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html.
In general, Adobe recommends:
• Downloading the Flash uninstaller
• Exiting all browsers and programs that run Flash Player
• Running the uninstaller (and deleting specific files)
• Verifying that FlashPlayerCPLApp.cpl, FlashPlayerApp.exe, and FlashPlayerInstaller.exe have been deleted from the C:\Windows\SysWOW64\ folder (64-bit computers) C:\Window\system32\ folder (32-bit computers)
• Downloading and installing the latest version of Flash Player
Trying an Alternative ISP
Since your computer is a laptop, you might want to try connecting to a different ISP to rule out issues with your Internet Service Provider. Try a few different free Wi-Fi spots in your community and see if you can play Flash videos when connected to a different network. Your public library or local coffee houses are two to try.
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