• Properties:

• System Process: No
• Background Process: Yes
• Application Process:Yes
• Common Path:
  C:\ Program Files\ Common Files\ Resolution Assistant\ matcli.exe
• Uses Network:No
• Uses Internet:Yes

Description:

The process matcli.exe launches an application that executes the software called Dell Resolution Assistant 3.1. It is a diagnostic program that connects your system to your support providers system. Dell Corporation, the developer of this software is the worlds leading computer systems company. They design, build and customize products and even services to satisfy a range of customer requirements. Their global strategy is to be the premier provider of information technology and Internet infrastructure.

The application matcli.exe runs Motive Server, a system that allows your system to be connected and through it, your support provider can deliver the solution you need as well as perform preventive maintenance on your system. Depending on your selected level of interaction does this. The Resolution Assistant 3.1 that houses the file matcli.exe can run hardware and software configuration diagnostics that alerts users if there are some problems. The user can then resolve that problem or generate a service request from the support provider, to fix the problem.

The program matcli.exe, upon activation, allows your support provider to run additional diagnostic programs on your system and bring a solution to your problem remotely. This would then depend on your connection and security settings. The Resolution Assistant 3.1 is designed to diagnose and assist in the correction of problems in individual systems. It does not address problems that may arise on the network level, except for problems that reside with the network interface card on a single system.

Other features of the program matcli.exe include a fast and easy service request called maps, which automatically gathers technical information about the users system. The program matcli.exe can also offer live status updates of your systems status. Thus, all service requests are logged and tracked. It even accepts live messages that will enable you to directly exchange messages with your support technician.

The program matcli.exe also provides repair solutions such as updating your basic input output system, uploading files and drivers, and replacing corrupted files; but this is based on your connection and security settings. The program matcli.exe can also provide remote diagnostics, running remotely a variety of diagnostic programs that can safely track your system for any possible problem that may arise.

The file matcli.exe occupies only 212 KB of hard disk space but utilizes 1 MB of RAM resources when active on Windows XP. The file matcli.exe is usually located in a subfolder of C:\ Program Files\ Common Files\ Resolution Assistant\ matcli.exe.

Recommendations:

This is a safe process. There is no necessity to remove this process from your system or change it in any way.