How do I get rid of a personal antivirus called trojan.win32.agent.azsy?
About Trojan.Win32.Agent.Azsy
Trojan.win32.Agent.Azsy “personal antivirus” is actually a trojan virus that tries to look like an antivirus program by putting up popup windows designed to confuse the user. The virus uses a logo that is similar to Symantec’s - a legitimate antivirus manufacturer. Trojans are designed to look real in order to gain access to your system, and will then start destroying or exporting your files and data. There are some really good programs that you can buy to scan for and remove viruses like this one including AntiVirusPlus.
Reveal all Files and Folders
Before you run the scan you should set your computer to show all file extensions, so that the scan has the best chance to find all the associated trojan files.
- Right click the Start button, then select Explore
- Choose Organize, then Folder and Search Options
- Select the View tab, and then Show Hidden Files and Folders
- Click the box to remove the check from Hide Extensions for Known File Types and Hide Protected Operating System Files
- Choose Yes, then Apply, and then OK
Update your Software Programs
Before you run your antivirus and antimalware scans, make sure that the software is up to date with the latest definitions from the manufacturer. This mean using the programs’ update features to get the latest releases.
Manual Removal
It is important that you get a good antivirus scan to remove the trojan - there are also steps that you can take to remove it manually but, unless you are quite experienced with virus removal the process can be risky as it involves editing the computer’s registry. If you decide to go this route, you will have to remove all the files containing “personal antivirus” as well as a number of Microsoft local setting keys. A web search for steps to remove the registry entries will provide a complete list. If you go this route, you might also consider getting in touch with a remote technical assistant for real time troubleshooting support. We recommend the services available here.
Take Care Downloading from the Internet
It is always important to be very careful when importing or installing anything from the Internet. Virus writers and hackers are really good at creating destructive programs that look like good products. Always download from authorized and verifiable websites and directly from manufacturers.
