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I have an HP Deskjet 3920 printer and cannot switch it on. What should I do? Thanks for your assistance.

There are a number of things that you can try to re-charge the power to your printer and get it up and running again. There could be a malfunction in the device, or it could be as simple as a loose cable connection. Work through these steps to troubleshoot the issue.

Test the Power Button

• 1. Press and release the Power button - instead of holding down or repeatedly tapping the power button, which could cause the printer to turn on and then off again - press and quickly let go. Now wait a moment and see if the unit starts to power up. In case it is slow to start, make sure you wait a minute before trying again.

Check the Power Cable and Wall Outlet

• 2. Check the electrical cable and outlet - to troubleshoot the power supply unplug the cord from both the wall outlet and the printer. Try plugging a lamp or other device into the same socket to test the power supply. Make sure there is no damage to the cable. Wait 60 seconds then reconnect the cable to the wall only. Bypass any powerbars or other intermediaries. If the green light on the power supply (cord and module) fails to light, contact HP directly to replace the power cord. If the power supply shows green, connect to the printer then quickly press and release the power button.

Test the USB Cable

• 3. Next, try disconnecting the UBS cable from the printer. Try powering up without the USB attached. If this works, replace the USB cable

Test the Battery

• 4. Check the battery light on the back of the printer. If red, recharge or replace the battery then power up.

Replace the Power Cord or have the Printer Serviced

• 5. If none of these steps solve the issue, you can try one of two things. Either contact HP to replace the power cord and module to make sure that isn’t the issue, or take the printer in for servicing. You can likely ask a local shop to let you try swapping the power cord to remove that possibility before agreeing to service. If the cord is not the problem, then your printer likely needs some repair.

I hope this helps!!

I have noticed lately that when I print something, myHP Photosmart C6380 All-in-One emits a number of blank sheets of paper before the actual printing. For example, I have just printed 4 copies of text and four blanks churned out.

HP Photosmart C6380 All-in-One Printer Error: Printing Blank Pages

It can be annoying when a printer suddenly strays from its intended purpose and begins to spit out blank pages before every print job. In some cases, this problem can be easily solved simply by remembering to turn the printer on before selecting a print job. In other cases, blank pages could be the result of ink that has either dried up or been used up. Obviously, this is not related to your problem, but it is something to keep in mind when nothing at all prints.

HP Photosmart C6380 All-in-One Printer Error: Clean the Printer

It is important to clean the printer occasionally to ensure that it works properly. If you have never done so, try cleaning the printer now. At the very least, you will have a clean printer while minimizing the possibility of future problems due to a dirty machine.

HP Photosmart C6380 All-in-One Printer Solution for Printing Blank Pages

Complete the steps listed here to try and resolve the problem with your printer and the blank pages that appear with each new printing task.

1. Open up Printers and Faxes. For Windows Vista, click on the Start Icon, select Control Panel, and double click on Printers and Faxes. For Windows 2000, click on Start, select Control Panel, and double click on Printers and Faxes. For Windows XP, click on Start and select Printers and Faxes in the menu list.
2. Select HP Photosmart C6380 All-in-One Printer by right clicking on it.
3. Select Properties.
4. Once the dialog box opens, select the Advanced tab along the top of the dialog box.
5. Once the Advanced tab is open, look for the tab for Separator Page in the lower right-hand corner and click it. Separator pages are blank pages that are designed to make it easy for people using the HP Photosmart C6380 All-in-One Printer to distinguish one print job from the next one without the necessity of reading the pages that have been printed.
6. Once the dialog box opens, delete each of the templates that are listed in the box.
7. Click Apply and then click OK.

It is important for anyone who is on a network to have their administrator take care of this problem at their end.

What is a good printer to go with a Dell 64-bit computer using Vista? I have a C6350 that brings up an error code at closing and I have tried everything to get rid of it and it does not go away.

HP PhotoSmart C6350 Printer Updates

When you say you’ve done everything, does that mean that the printer has all of the latest device driver updates specific to the 64-bit version of Windows Vista? HP lists a printer driver update dated May 2009, version 12.0.1 on the C6350 Support Page as well as a firmware update and several critical updates

HP PhotoSmart C6350 Error Messages

HP’s C6350 Support Page also features a huge list of known error codes here. Scroll through this list to see if your particular error code is addressed. If so, click on the link for it and read HP’s official solution. If the error message is not listed, let us know the exact error message displayed. We may be able to decipher the meaning of the message or find out additional information about how to solve it.

Vista 64-bit Compatible Printers

If you decide you’d rather just invest in another printer, we can recommend a number of excellent printers. However, what’s right for you depends on how you plan on using the printer. What do you print most, text or photos? Do you want an all-in-one like you have now? Do you want a wireless connection? Do you want an inkjet or laser printer? What features are important to you? Do you need the printer to have a card reader and photo editing capabilities? Is ink consumption a concern? Will you be upgrading to Windows 7?

With so many variables, it’s tough to recommend the best printer for your system. The most important consideration is compatibility. Because you have the 64-bit version of Windows Vista and may eventually upgrade to Windows 7, you need to focus on printers that are compatible with Vista 64-bit. If the printer also is Windows 7 (64-bit) ready, that’s a plus if you anticipate upgrading operating systems.

Once you’ve narrowed down the printers that are compatible, you can then focus on the features that you want as well as the brands that offer the best value for your money. Many electronics stores allow you to print out samples from their printers on display so that you can see the print quality. Pay attention to how many pages each ink cartridge is supposed to print and find out how much replacement cartridges will cost you in the future. In addition, find out if your printer will stop printing if it runs out of one color or if you can continue using it until you’ve had a chance to replace the low ink cartridge. For example, the HP 6980 is a nice printer that works well with Windows Vista 64-bit. However, if the color cartridge is empty, you cannot print a black and white page until you’ve replaced the color cartridge.