Over the last couple of weeks every time I try to add a photo from “My Pictures” to an email the files start to load then Firefox crashes. The same happens when I try Internet Explorer 7. Can you help, please?
Attachment File Types and Sizes
This issue could be related to the type of photo file that you are trying to attach - it is possible that the type is not supported, or that the file is just too big for your browser to handle it. Before you try to upload your photo attachments to email, you should probably try resizing them to a more manageable size.
Resize Your Photo in Windows
To resize your photos in Windows, follow these steps.
- Open the folder containing your pictures and click to highlight the ones you want to resize.
- On the right side you’ll see the amount of KB of each photo, as well as a file type - depending on your email client, you might also need to change the type of file you have the photos saved as.
- With the selected photos highlighted, right click them and a popup will open - choose Resize Pictures
- This will open another box - choose the size that you want - small is recommended - or, depending on your operating system, you might also see a special email size option
- You can also click Advanced for more options - such as making copies so that you can keep an original at the existing size
- When you have made the changes, click OK
- You can now move or drag and drop the photos into a new folder for easy storage and organization
Resize Your Photo in Your Email
When you are using Windows, it is also possible to resize the photos during the attachment process in your email.
- Open the folder containing the photo files and click to highlight the ones you want. You can also hold the CTRL key while clicking to select several that aren’t in a list and skip others
- On the left side of the window you will have File and Folder Options - click to open, then choose Email the Selected Items
- This will open a popup with options. Choose Make My Pictures Smaller - or Show More Options for more options
Change the Photo File Extension
Changing the format might also help. Depending on the email client that you are using, the photo’s file extension might not be compatible. Changing the file type is easy, just open the photo on your desktop and then click the File tab at the top of the screen. Choose Save As, then select a format from the drop menu - jpeg is a fairly universal format.
Update Your Software
It is also possible that you are missing some updates that would help your programs run smoothly. Firefox issues automatic updates, users just need to permit them to install. If you haven’t been accepting the updates, you can visit the Firefox Mozilla website and install the latest version manually. The same applies for both Windows and Internet Explorer. If you are running Windows XP, there are currently three service packs of updates available at Windows Updates, and there is one service pack available for Vista. Internet Explorer can also be updated to version 7 or 8. If you are using a different email client or photo program, make sure that you have the most recent versions of that software as well. Keeping your software current will help ensure compatibility and optimal performance.
I hope this helps! Good luck!
