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Having trouble getting your new Bluetooth device to work properly with Windows?
No matter which type of device you have be it a Bluetooth headset, mouse, PDA, or music player, you will need to have a Bluetooth peripheral device driver installed. Most new devices come with an installation disc for this purpose. Others are “Plug and Play” which means that Windows should already have the device drivers installed and should recognize your new device once you plug it in.However, this doesn’t always work out as planned. The installation disc may be damaged or Windows may not have the required Bluetooth peripheral device drivers pre-installed. Sometimes the driver is installed just fine, yet the device still doesn’t work due to other settings such as incompatible profiles, unpaired devices, or disabled Bluetooth functionality.
First, find out if your computer has the “Bluetooth Stack” installed. This term is commonly used to describe Bluetooth drivers and software. Your computer may have its own version such as the “Bluetooth Stack for Windows by Toshiba” or it may have the “Microsoft Windows Vista Stack.” If you have Windows XP Service Pack 2 or Windows Vista, you have built-in support for Bluetooth. If not, you’ll need to install a Bluetooth Stack.
In Vista, type in Bluetooth Settings in the Search box to install the Bluetooth driver. Once installed, your Control Panel will have a Bluetooth Devices icon. Click this icon and the software should detect any turned-on Bluetooth devices within range of the computer. From there, you will need to “pair” the device with the computer. Pairing is a way of exchanging protected passkeys. Once the device and computer are paired, they can exchange encrypted data with each other. Follow the device’s instructions for pairing.
Once paired, the Found New Hardware Wizard should appear on your computer. It will search for the appropriate Bluetooth peripheral device driver. If you have an installation disc, you may be prompted to insert it into the drive. If the Bluetooth device is Plug and Play, Windows should detect it and install the appropriate Bluetooth peripheral device driver.
If you’re still having trouble after installing the Bluetooth Stack, pairing the device, and installing the drivers, the problem could be as simple as having the device set to the wrong mode. Bluetooth devices often have a pairing mode and a discoverable (or visible) mode. Double check to be sure that your Bluetooth device is turned on and in the discoverable mode.
Another common problem is when the Bluetooth device is set to the wrong profile. Bluetooth devices come with profiles such as Human Interface Device profile (such as a Bluetooth mouse) or Hands-Free profile (such as a Bluetooth headset). Both devices must be set to accept the correct profile.
If everything is set up properly, your Bluetooth device should work. However, device drivers, including Bluetooth peripheral device drivers, can become damaged and need to be repaired. In addition, manufacturers may have updated drivers available that address known issues with their devices. When this happens, updating the device drivers could solve many of your Bluetooth connectivity problems.
The best move is to go directly to the Bluetooth device manufacturer’s website and find their download area. This area will have any new device drivers available for various devices. Pay attention to the specifics including version and operating system. It’s important to download drivers made specifically for your operating system. If you have Windows Vista, you may even have to detail whether you have the 32-bit or 64-bit version.
After downloading the Bluetooth peripheral device driver, you will need to install it if it doesn’t do so automatically. Go into Device Manager and click the section titled “Bluetooth Radios.” Select your device in the list by double-clicking it. Click the Driver tab and then hit the Update Driver button. Choose the option to browse your computer for the driver and located the downloaded driver. Follow the prompts from there.
Bluetooth devices require a little extra TLC to get the functioning with Windows. Pay attention to the details including pairing and setting the device to the correct mode. Finally, make sure that you have the correct drivers installed on your system including the Bluetooth Stack.