I purchased a Cricket wireless broadband. I installed the disc. When I try to connect to the Internet, I keep getting this message: the remote computer did not respond: HELP! 
Troubleshooting Broadband Connection Problem: Operating System
Is your operating system compatible with this service? Check to make sure that it is before you continue troubleshooting. Cricket Broadband Wireless Internet is compatible with the following operating systems: Windows Vista, Windows XP, Windows 2000, and Mac OS 10.3.9 or higher.
Troubleshooting Broadband Connection Problem: Installation
I’m assuming that you followed the installation wizard provided on the disk in order to install Cricket Wireless. There should have been a prompt to activate it as well. Did the prompt appear and did you activate the service? If not, then you need to do so before it will function properly and allow you to connect. This is actually one of the most common reasons for problems with Cricket Wireless and it is easy to solve. Just follow these directions to do so:
- Look for the “Cricket Broadband” icon that should be on the desktop. (If it is not there, then the installation was faulty, and you should start over.) If the icon is visible, then you need to click on it to generate a new window asking you to click on “Yes” to activate the service.
- Click on the “Connect” button in the new window for the Cricket Broadband Connection Manager. You should now be connected.
If you completed each of the above steps and you are still having problems, try reinstalling the software to fix the problem.
Troubleshooting Broadband Connection Problem: Windows Vista and Modem Compatibility
For those computers using Windows Vista in the 64-bit version, special complications arise. The Cricket USB modem is not compatible with Vista 64 bit. Therefore, if this is your operating system, then you will not be able to use Cricket Wireless Broadband.
Troubleshooting Broadband Connection Problem: System Requirements
In order for you to be able to use Cricket Wireless Broadband, you need to have certain system specifications on your computer. Please check that it meets the following specifications:
- Minimum 128 MB RAM
- Minimum 32 MB Free Hard Drive Space
- USB port (slot type A)
Troubleshooting Broadband Connection Problem: Additional Tips
If your wireless connection does not seem to be working, even after trying the above tips, try the following:
- Clear the temporary Internet cache.
- Check to see if you have sufficient memory.
- Contact the company directly.
