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Posts Tagged ‘black screen’

Eee PC Black Screen Error

I have an Eee Pc mini laptop and when I start it up it takes me to a black screen with a dash on the upper left side. Susan Keenan

Several causes can lead to the problem that you are having. Therefore, it is going to take a bit of troubleshooting to discover exactly what strategy will fix the problem. Try each one of the following suggestions until you get one that works. I suggest reading through all of the options before you begin, so that you have a clear idea as to what your choices are.

Resolving Eee PC Black Screen Error with Safe Mode

Turn the laptop's power on and immediately begin to tap the "F8" key on the keyboard until the laptop begins to boot up. You should see several options for Safe Mode:

  • Safe Mode (loads only the drivers that are absolutely necessary)
  • Safe Mode with Networking (loads only the drivers that are absolutely necessary and gives you the ability to use the Internet)
  • Safe Mode with Command Prompt (allows you to use the Command Prompt if you have this skill set)

I suggest you choose one of the first two options. Some users have stated that this strategy is successful, but they have to use it each time they boot up their Eee mini laptop. If that happens to you, you might want to try one of the other options.

Resolving Eee PC Black Screen Error with Factory Reset

Start with your laptop turned off. Turn the power on and immediately press the "F9" key on the keyboard. Keep pressing the "F9" key until the laptop boots up. This strategy should reset the laptop back to its factory settings.

Resolving Eee PC Black Screen Error with Full Charge

Several other Eee PC users have mentioned having success resolving the issue of black screen error with the dash on the upper left hand side simply by making sure that their mini laptop is fully charged before turning it on.

Resolving Eee PC Black Screen Error by Uninstalling Recent Add ons

It is possible that software or a peripheral that you have added onto the mini laptop is experiencing an incompatibility with your machine and creating the problem with the black screen. Check to make sure that all of the laptop's devices, the graphic card, etc are compatible with your operating system and laptop. It is possible that one of these devices is not compatible and you will need to uninstall it.

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Black Screen Startup Error

I'm having trouble booting up my Dell Inspiron 6000 laptop. When I start it, an error message on a black screen says that hardware was installed or Windows did not shut down properly. It then asks me to select how I would like to start up. When I arrow to Safe Mode, the screen scrolls down and the entire monitor fills with writing - most of it having to do with utilities and drivers - and then it freezes. I tried starting it from the Last Known Good Configuration, and once selected, it freezes on a blank blue screen. I tried a hard start (removing battery and holding power button) and reinstalling Windows XP. No luck. Any suggestions? Celeste Stewart

So Safe Mode freezes, Last Known Good Configuration causes a blue screen error, and reinstalling Windows XP didn't work? Yikes! This is a tough one, but we might be able to get Windows to load one way or another.

Disconnect External Devices

First, let's make sure we are working with the bare essentials. Turn off your wireless adapter and disconnect your printer and any other non-essential external devices such as microphones, external speakers, laptop chill pads, hubs, external hard drives, MP3 players, digital cameras, and so forth. The less interference from devices, the better. Try booting up now. If a device was interfering with the startup sequence, you'll want to experiment by adding devices and rebooting one device at a time until you can determine which device is causing problems.   

Boot and Repair from Windows CD

I'm guessing that disconnecting the devices won't get us anywhere, but doing so is worth a shot. If the laptop is still stuck, let's see if you can boot Windows and repair it from the Windows CD. Insert your Windows CD and boot the computer up. Follow the onscreen instructions to repair Windows. This typically involves pressing a key to get started, pressing Enter to "set up Windows XP" (do not choose the Recovery Console option), agreeing to the licensing terms, and pressing "R" to repair Windows. Since you've reinstalled Windows unsuccessfully, this may not do much, but let's give it a try.

Disabling Services and Devices

My final suggestion centers on the fact that a screen describing device drivers appears just before Windows freezes. See if you can write down the names of the utilities and drivers that the screen discusses as these could be clues. For example, a specific device or service may be interfering and Windows may be trying to tell you, in its cryptic way, what to do. If you can identify the service that is interfering with Windows, there is a way to disable the service via the Recovery Console. Microsoft's Knowledge Base Article 244905 discusses this in greater detail.

This is a tricky problem that may require more help than we can provide here. Hopefully a repair from the installation CD will do the trick. If not, I'm afraid a trip to your local computer repair shop may be in order.

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Laptop Black Screen Error

I have been having problems starting my Sony VAIO laptop. It will go straight to a black screen with startup options, but when I choose one, it won't work. Susan Keenan

Since you are seeing activity with the laptop, at least you know the power supply is good. Small comfort at this point, but it does give us a starting place.

Safe Mode Won't Work: Overheating Issue

Overheating can lead to quite a few problems. Can you hear the fan on the laptop? Is the laptop in need of some cleaning? Perhaps a can of compressed air can be used to clean the area around the fan.

Safe Mode Won't Work: Disk in Drive

Although this is a long shot, can you check the CD/DVD drive to see if you accidentally left a disk in the laptop? There are those occasions when a laptop or desktop will not boot up properly because the disk is interfering with the process. Once you take the disk out, start over and you should be able to get into normal mode if this is the problem. Another point to consider is whether you recently added any hardware. If you did, disconnect it safely and try to boot up the laptop.

Boot up with Installation Disk

If Safe Mode isn't working as an option for you, you can try to boot up using the Windows installation disk. Turn the laptop on, insert the installation disk, and press first the "ESC" key and then the "F1" key once you see the words "Check System" on the screen of the laptop. This should allow you to boot up using the disk and hopefully, it fixes the problem for you.

Safe Mode Won't Work: User Entry

If your Safe Mode options won't work and you can't get the installation disk to work or don't have one available, perhaps you can kick start it by calling it up instead of letting the computer do it. Try this- turn the power to the laptop on, immediately begin to press the "F8" key until you hear/see the laptop booting up. (You might need to use the "F2," "F12," or F10" key.) It should take you to Safe Mode. Try and access one of the options. If it works, great! If not, move on to the next option.

Hard Reset

If nothing else has worked, then it is time to power down the laptop and give it a hard reset. Make sure that your laptop is disconnected for the power outlet. Next, disconnect all peripheral devices, USB mouse, speakers, printers, etc from the laptop. Gently turn the laptop over so you can access and remove the battery. Hold the power button in for a full 60-second count. Replace the laptop battery, reconnect the power, reconnect the peripherals, and power up.

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How to Exit Safe Mode

My monitor is black, but if I push the monitor button it says it is in Safe Mode and then goes black again. How do I get it out of safe mode?Kat Delong

Are you sure it's in Safe Mode? If it is truly in Safe Mode, you will see the words Safe Mode in each corner of the display. If you don't see that, it is possible that you have an issue with your monitor settings and not Safe Mode. Have you tried a forced shutdown? Hold down the power button until the machine turns off. You will get a message that Windows was improperly shut down. You will see an option to load the last known good configuration. Click on it and let it run. Hopefully, when it loads, it will be in normal mode. If that doesn't work, try the solutions below.

Check Your Display Settings

Can you right click on the desktop and get into Properties? If you can, get into Settings and check your colors - if they are set to 16, reset them to 256 and see if that improves the monitor issue. Also in Settings, check the Screen Area Slider and change it to a higher setting if necessary.

Corrupted Video Card Drivers

It's possible that your video card drivers are corrupted, so it is running with the generic Safe Mode drivers so that you can fix it. Get into Properties again and then into Device Manager. Look at the display adapters - select them and choose Remove them one at a time. Restart the computer and let it detect the video card and load the devices again.

Check the Safe Boot

Your machine may well be in Safe Mode and the computer is instructing it to boot directly into Safe Mode rather than in Normal Mode. If you can get to run or a command line, type in: msconfig. Go to the Boot tab - is there an option with a check mark called Safe Boot? If there is, uncheck it, shut the computer down and power up again and see if you get into Normal Mode.

If none of these solutions works for you, you may have to pull the data off of the hard drive and reinstall your operating system. Check out our Filetonic article on reinstalling your operating system for more detailed directions.

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Linpus Linus getting black screen

I bought an Acer Aspire A0A-110 Linpus Linus Lite for my daughter for Christmas. Yesterday we tried to download something. When asked to restart the computer we did, but once it had restarted after the Acer logo we get a black screen with a cursor and none of the keys will do anything. Help?

Kate DubenskyTroubleshooting Acer Aspire and Linpus Linus Lite

About Linpus Linus

Acer has linked up with Linpus, a little known but well established software developer to offer reasonably priced computers equipped with Linux based operating systems. While Linpus is fairly new in North American and European markets, it has been in the Linux game since the late 1990s. It seems that Linpus Linux Lite is a very minimal system, and that the operating system doesn't offer a graphical user interface (GUI) in the same range as what you might be used to with Windows. Many people who have bought Acer Aspire notebooks have upgraded their computers to the Ubuntu operating system, which is also Linux based, but which offers a more user-friendly design.

Check your System for External Devices or CDs

It sounds as though you have either installed a bad download or there was a power or connection interruption during the download that caused the system to crash. Before troubleshooting the download and the operating system problem, first let's make sure that there isn't a third issue compounding the problem.

If there are any external devices connected to the computer, make sure to remove them. Normally it is important to properly remove the device by quitting its operating software, but since the computer is already powered down, simply remove any connected items. This also goes for any inserted USB connection. Check the CD/DVD disk drive. If there is a disk in the drive, the computer will think that you want it to boot from its installation CD and try to access the disk. If it isn't the installation CD, the computer will get stuck and be unable to boot up normally. If you find anything in the disk drive, remove it and reboot the computer.

Remove the Problematic Download

If possible, you should remove the installation that you added yesterday, right before your problems began. Of course, with a black screen and keys that don't function, this is not a likely solution at this point. However, if for some reason, the computer powers up okay next time, uninstall it. If it is a reliable download, try it again and make sure that there are no interruptions or, if you aren't sure about the download, try finding a similar program from a more reliable source.

Recovery Options

If your computer came with a recovery CD, it may be easier at this point to use it since it's unlikely that your daughter has much data on it to be concerned with. Here's a link to information about an online version of the Acer Aspire One Linpus Linux Lite Recovery CD.

Acer also uses an eRecovery solution on its computers and this may be available on your netbook. Try pressing the ALT key and tapping F10 while the computer boots up. This should load eRecovery if available on this Acer computer. If so, you can choose to restore the system to the factory default, from a user backup, or from a CD or DVD.

Get Advice from your Retailer

It is possible that the issue is with the motherboard. If this is the case, you should get the system back to the retailer as soon as possible as long as it is under warranty. In fact, since this is a brand new computer, you may want to get the retailer involved before doing anything drastic.

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