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I have uninstalled AOL Computer Checkup because it did not work. I want to reinstall it as well as AOL (McAfee) Security Suite (McAfee). Also, when I click on my address book, the window is now empty of all my email addresses.

Installing AOL Computer Check-Up

Please note that AOL Computer Check up will not work on 64-bit systems so that could explain why it didn’t work for you before if that is the type of system that you are using. You can obtain the download for AOL Computer Check up that AOL offers to its subscribers by following this link: AOL Computer Check-Up. In addition to conducting regular scans to check on your computer’s performance, it can also assist by improving your system’s performance as it will check for possible methods of improving its functioning through the hardware and settings.

Installing AOL Security Suite (McAfee)

Installing AOL Security Suite from McAfee is easily accomplished since AOL provides a direct link, AOL Security Suite from McAfee, for you to use. When you visit the link, you need to select the download on the left-hand side of the screen. This application is free for AOL subscribers. It is designed to provide standalone security protection for your computer.

It is important to meet the system requirements for this application to avoid problems downloading and installing it. Minimum requirements include Internet Explorer 6.0 and higher, at least 200 MB of hard disk space, a minimum of 256 MB of RAM for Windows 2000 and XP, and a minimum of 512 MB of RAM for Windows Vista. If you have Windows 2000, you must have Service Pack 4 or higher installed. If you have Windows XP, you must have Service Pack 1 or higher installed. For Windows 2000 and XP, you need to have a 500 MHz or higher processor. For Windows Vista, you need to have an 800 MHz or higher processor.

Troubleshooting Missing E-mail Addresses

While it is possible that you accidentally deleted all of your email contacts, let’s hope that this isn’t the case because other possibilities do exist. One or more of the following reasons could account for your problem with the email contact information going missing from your address book.

• Have you signed into your AOL web mail account? The contact addresses will not show until you have signed in so make sure that you have covered that aspect first.
• In the past, there have been times when a system-wide failure at AOL led to multiple individuals not being able to see their contact information. Once the failure is rectified, the addresses should reappear.
• Failure to update your browser or your AOL account when a new update comes out could lead to this problem. The solution is to obtain the updates.

Can saved e-mails on my PC on an AOL account be recovered if they disappeared when I updated my AOL to 9.1 from 9.0? I didn’t know I should have been saving my files to AOL instead of to PC. NOW I KNOW!

Windows System Restore

Hmm, I hope you can recover your files. If this has only just happened, the quickest fix is to use System Restore to roll your computer settings back to the day before you upgraded AOL and back up the ‘Saved to PC’ files. System Restore is a feature of your Windows operating system that allows users to turn back the time on their computers to remove recent changes. In this case, by turning the time on your computer back to before you upgraded AOL, you will be back to the settings from before - this goes for any and all changes you made, so be sure to re-update your security programs and Windows Updates once you’ve sorted out AOL.

AOL and ‘Saved to PC’ Storage Options

What you should know before you change your settings to save to the AOL server rather than to your PC is that AOL only keeps your emails for 30 days, so you should still ‘Save to PC,’ but make sure you routinely back up this folder, especially before you upgrade AOL. Browse the AOL mail tools and features page for more advice and tips on optimizing your account and your settings.

Roll Back Time with System Restore

To roll back your computer with System Restore:

1. Click Start, then choose All Programs
2. Choose Accessories, then System Tools
3. Choose System Restore
4. The wizard will launch - follow the on-screen instructions to choose a roll back date and reset the computer - and finish the process with the wizard

Backup AOL Saved to PC Files

Once you roll back AOL, you can use these steps to back up your ‘Saved to PC’ files, then you can upgrade to AOL 9.1 without losing your older files and mail. Use your operating system’s search function to find a directory called C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\AOL\C_AMERICA ONLINE 9.0. Here you can find a folder labeled Organize. This is the folder that holds the emails you ‘Saved to PC’. Open, copy and save this entire folder to a backup device, like a CD or flash drive. You can also copy this folder back to this directory after you upgrade 9.1 to get all these files in the same place.

I hope this helps, if you need more help, let us know. Good luck!