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I have downloaded and uninstalled AOL Computer Checkup 5 times. When reach launch, press and no action. The icon doesn’t react, even when right-clicked to show open - no action. I am using dialup.

Going with the assumption that your computer meets all of the system requirements, we’ll need to check elsewhere for a solution to this AOL error. I am hopeful that it is something simple that will provide a quick fix for you.

Troubleshooting AOL Computer Check-Up: Zip File

Perhaps the most common reason for the failure of this program to launch when double clicked is that fact that the file is not an .exe file, but rather, it is a .zip file. If this is the case with your AOL Computer Check-Up file, then it would explain why it will not install for you. Only the .exe version of this application can be opened by double clicking on it.

The .zip file needs special software in order for it to open and install on your computer. Zip files are compressed since they contain more than one file and so you need to have something known as an archiver program installed on your computer to open it. Some of the more common archiver programs include: WinZip, WinRAR, Rarlab, BitZipper, RarMonkey, and PowerZip. These types of programs open zipped files quite easily. Hopefully, this is the fix that you need. If not, continue to the next suggestion.

Troubleshooting AOL Computer Check-Up: Startup Programs

Since you are using dialup, you might be experiencing the problem because your computer does not have enough resources to install the AOL Computer Check-Up program. Dialup is a lot slower than high speed Internet and so, it will take a bit longer for the installation to take place. Temporarily disable any nonessential startup applications using your System Configuration Utility and try again to install the program.

Troubleshooting AOL Computer Check-Up: Uninstall All Old Versions

Look through the Add/Remove utility to make sure that you have successfully uninstalled all versions of the AOL Computer Check-Up program. Additionally, remember that you must restart your computer after having successfully completed the uninstallation before trying to install the program.

Troubleshooting AOL Computer Check-Up: Run Scandisk

If you are still having trouble, run scandisk and defrag your computer using instructions that are designed for your operating system. It is possible that errors exist with your hard drive and running these utilities could resolve the problem for you.

Troubleshooting AOL Computer Check-Up: Firewall

If you have gotten to this point without a solution, then it is possible that your firewall is blocking the download. Check the settings and temporarily reduce them to allow the download and installation process to occur.

Why won’t my PC go online at AOL?

Quite a few reasons can lie behind problems with AOL. What we have to determine is whether the problem is with the AOL software, your computer security settings, or something else. Follow through the suggestions listed below until we get it straightened out.

Is AOL Blocked?

First, we need to check the security settings to see if it is blocking your computer from connecting to AOL. It is possible that your security settings are too high and need to be lowered to a moderate level?

AOL Connection Error: Browsing History

It is possible that clearing your temporary Internet files, browsing history, and cookies will resolve the issue for you. Sometimes the settings get stuck and won’t let you connect. Follow the directions provided on the entry for February 24^th found here: clearing browser history to do so for the browser that you have.

AOL Connection Error: Upgraded Version

If you haven’t upgraded your version of AOL since the first time that you downloaded it, you might want to upgrade it now. However, you should also realize that upgrading while hopefully fixing the problem will also change some of your settings. You can easily change the settings once you have the new version installed.

AOL Connection Error: Connection Location

The setting for AOL’s connection method randomly changes sometimes. To check up on this, you need to complete the following steps:

• Open up AOL.
• Navigate to the drop down menu in the sign on screen and select either “Location” or “Select Location.”
• Select “Broadband” or “ISP/LAN Connection” if you have a third party ISP. Select “Home” if you have a dial up connection.

AOL Software

If you are using AOL and it isn’t working, you can do a “quick restore” for it. This strategy resets your fonts and a few other settings, but all of the important stuff such as buddy lists, emails, and favorites are saved.

AOL Errors

Other suggestions that you can try if the problem still exists:

• Run an anti-spyware/anti-virus application.
• Clean the registry.
• Free up memory on the computer by deleting unwanted programs, files, and pictures.
• Get a new AOL password.