Resources

I want to cancel the AOL
computer checkup. How do I get it off my computer and the $4.99 a month charges
stopped?

What Is AOL Computer
Checkup?

AOL Computer Checkup is designed to monitor a computer in
order to identify potential problems. The application's primary purpose is to
enhance a computer system's performance through the identification of software
or hardware problems that exist. AOL Computer Checkup runs regular scans in
order to identify any problematic issues.

Cancellation of AOL
Computer Checkup

In order to stop the recurring $4.99 monthly subscription
fee for AOL's Computer Checkup, you must contact AOL and submit your
cancellation request. The easiest way to do so is to cancel this application
online using the following set of instructions. You can also make the
cancellation by phone.

How to Cancel AOL
Computer Checkup

1)      Sign
onto your AOL account using your username and password.

2)      Enter
your security question's answer in the proper box.

3)      Select
continue.

4)      Look
for the tab labeled "Service Options."

5)      Select
"Manage my subscriptions" under "Service Options."

6)      Select
the option to "Cancel" next to "AOL Computer Checkup." At this point, you
should see a list of all the benefits that you will miss out on if you cancel.
Look it over if you have the slightest doubt that you want to cancel the
subscription.

7)      Choose
a reason for your cancellation from the choices in the drop-down menu.

8)      Select
the button for "Cancel."

9)      Wait
until the notification that you have successfully cancelled your AOL Computer
Checkup subscription appears.

You should also see a cancellation email show up in your
inbox within the next hour or so. However, the full cancellation process may
take a bit longer to become finalized.

Cancellation of AOL
Computer Checkup by Phone

If you want to cancel your AOL Computer Checkup subscription
by phone, simply call 1-866-485-9217 during the hours of 8:00 am and 1:00 am
(Eastern time) during weekdays. You can also call between the hours of 8:00 am
and 10:00 pm (Eastern Time) on Saturdays.

I have downloaded and uninstalled AOL Computer Checkup 5 times. When reach launch, press and no action. The icon doesn't react, even when right-clicked to show open - no action. I am using dialup.

Going with the assumption that your computer meets all of the system requirements, we'll need to check elsewhere for a solution to this AOL error. I am hopeful that it is something simple that will provide a quick fix for you.

Troubleshooting AOL Computer Check-Up: Zip File

Perhaps the most common reason for the failure of this program to launch when double clicked is that fact that the file is not an .exe file, but rather, it is a .zip file. If this is the case with your AOL Computer Check-Up file, then it would explain why it will not install for you. Only the .exe version of this application can be opened by double clicking on it.

The .zip file needs special software in order for it to open and install on your computer. Zip files are compressed since they contain more than one file and so you need to have something known as an archiver program installed on your computer to open it. Some of the more common archiver programs include: WinZip, WinRAR, Rarlab, BitZipper, RarMonkey, and PowerZip. These types of programs open zipped files quite easily. Hopefully, this is the fix that you need. If not, continue to the next suggestion.

Troubleshooting AOL Computer Check-Up: Startup Programs

Since you are using dialup, you might be experiencing the problem because your computer does not have enough resources to install the AOL Computer Check-Up program. Dialup is a lot slower than high speed Internet and so, it will take a bit longer for the installation to take place. Temporarily disable any nonessential startup applications using your System Configuration Utility and try again to install the program.

Troubleshooting AOL Computer Check-Up: Uninstall All Old Versions

Look through the Add/Remove utility to make sure that you have successfully uninstalled all versions of the AOL Computer Check-Up program. Additionally, remember that you must restart your computer after having successfully completed the uninstallation before trying to install the program.

Troubleshooting AOL Computer Check-Up: Run Scandisk

If you are still having trouble, run scandisk and defrag your computer using instructions that are designed for your operating system. It is possible that errors exist with your hard drive and running these utilities could resolve the problem for you.

Troubleshooting AOL Computer Check-Up: Firewall

If you have gotten to this point without a solution, then it is possible that your firewall is blocking the download. Check the settings and temporarily reduce them to allow the download and installation process to occur.