We have a new all-in-one printer (HP Photosmart C6380). If we copy an A4 size document it prints full size yet if we scan the same document (A4) for e-mailing it does not scan a full picture. It would seem that before scanning it is necessary to change the default size to A4. Our operating system is Windows XP.
HP makes great all-in-one printers, so you made a good choice for your home or small business. There are a few things that may be causing your scanning problem, and we need to do a little bit of troubleshooting to try to fix the issue.
Cropping Feature
The automatic cropping feature may be selected and that can cause a cropping problem. Follow these steps to check and/or correct it:
- 1. Close the scan window if it is open.
- 2. Go to the HP Director that is on your desktop. You can find this by going to All Programs, HP and then HP Director.
- 3. Click Settings and then choose Scan Settings.
- 4. Click on the Scanning tab.
- 5. Make sure there is no check mark next to Automatically Crop Image.
- 6. Click OK and try the scan again.
Print Settings
You might want to get into your computer and check your print settings. If you have options such as “Fit to Page” or “Borderless Printing” selected, this may crop part of the image in order to fulfill these printing preferences.
Mac Problems
Are you using a Mac with this printer/scanner? If so, using the automatic document feeder can cause the image to be cropped on the bottom. The first thing to try is to put the document directly on the glass and see if it changes the way the printer scans.
You may also want to make sure it is set to scan in color.
- 1. Start the HP Device Manager which is in the dock.
- 2. Click the down arrow that is located next to Information and Settings.
- 3. Choose Scan Preferences from the drop down list.
- 4. Click the arrow next to Image Type and then select color.
You can also try to change the scan resolution.
- 1. Start the HP Device Manager.
- 2. Click the arrow next to Information and Settings.
- 3. Choose Scan Preferences.
- 4. Click the arrow next to Resolution.
- 5. Select a higher resolution from the available options and then close the window.
If you are still having problems, you can try to contact HP Support. I really think that this is a setting problem and not a flaw in the printer itself.
