Resources

I am having trouble accessing the website www.bebo.com - every time I go onto the site, it starts to load, then comes up with an error message and error report - it then shuts Internet Explorer down. It’s driving me mad as I am living in Australia just now, and this is one of the ways I keep in touch with family and friends back home - HELP!

Does this only happen with Bebo? If so, I wonder if the page is running a script that’s affecting your computer. First, let’s make sure that your browser is in good working order and then we’ll look at the possibility that an add-on might be interfering with Bebo launching.

Web Browser Cleanup Tasks

Clearing out the browser’s cache often clears up problems related to websites not loading. Go to Tools > Internet Options > Browsing History > Delete. At the very least, delete the Temporary Internet files and cookies.

Switch Compatibility Mode

Which browser are you using? Did you recently upgrade it? For example, if you recently upgraded to Internet Explorer 8, it’s possible (though doubtful at this point) that the Bebo.com site isn’t yet compatible with Internet Explorer 8. However, if you are using Internet Explorer 8.0, you can try switching to Compatibility View (Tools > Compatibility).

I run Internet Explorer 8.0 and don’t have any compatibility issues with it. Consider updating your browser if you haven’t recently done so. Microsoft is constantly tweaking, so it’s possible that an update will solve your crashing Web browser problem. Likewise, you might try Mozilla Firefox as an alternative.

Plugins and Bebo Crashes

Many websites, especially sites with games, videos, and interactive elements, require browser add-ons. Browser add-ons can cause Internet Explorer to crash, so try running “Internet Explorer No Add-ons” to rule this out as a cause. Internet Explorer with No Add-ons is a version of Internet Explorer that you can launch by going to Start > Programs > Accessories > System Tools > Internet Explorer No Add-ons.

If you can access the Bebo.com site with add-ons disabled, then you know that one of the add-ons is causing the crash. From there, you would need to go into the regular version of Internet Explorer, click on Tools > Manage Add-ons, disable all add-ons, and then re-enable each one. Test Bebo.com with each new add-on. Once Bebo crashes, you will know which add-on is causing the problem. Disable that add-on and you shouldn’t have any further problems with random Bebo crashes.

Hopefully one of these suggestions will solve the Bebo problem. If not, let us know the exact message Internet Explorer is generating and we may be able to figure it out.

When I go to play a Java game on the net, the Internet deletes itself.java games, enable java, play java games

I have a few questions for you to think about:

• Is this the first time that you are trying to play a Java game?
• Has this happened to you before?
• Do you have protection against viruses and spyware?
• Have you properly installed Java? If you want to play Java games, then you need to have Java installed and enabled.

Read through the suggestions here to try and remedy the situation. Start with the one that makes the most sense based up on your answers to the question above.

Troubleshooting Problems Playing Java Games: Check the Java Program

The first step here is to check and make sure that your application of Java is working properly. Visit Java Test to access the test. If you see the “Dancing Duke Logo,” then your Java is installed properly and it is working. If you don’t see the logo, then you need to reinstall Java.

Troubleshooting Problems Playing Java Games: Browser

Have you recently updated your web browser? If you have, then the solution might be that you need to redo your settings to enable Java on your computer. Sometimes the updates modify the personal settings that we make. Check to make sure that yours have not changed and that Java is enabled. If your web browser is old, visit the website for it and look to see if any newer versions are available that you can download.

Troubleshooting Problems Playing Java Games: Enable Java

In order to play Java games, you need to enable Java once you download it. Just follow these directions here to do so:

1)      Open up Internet Explorer.

2)      Select the option for “Tools.”

3)      Select “Internet Options.”

4)      Select the option for “Advanced.”

5)      Find the option to enable Java. Check off the box in front of this option by clicking on it.

6)      Select “ok.”

7)      Restart Internet Explorer to apply the settings.

Troubleshooting Problems Playing Java Games: Enable Active Scripting

To play Java games, you also need to enable Active Scripting, ActiveX, and Java in Internet Explorer. Just follow these steps:

1)      Open up “Internet Explorer.”

2)      Select the option for “Tools.”

3)      Select “Internet Options.”

4)      Select “Security.” The option for “Internet Zone” should be selected. If it isn’t, select it now.

5)      Select the “Default Level.”

6)      Select “ok” to finalize the enabling of active Scripting, ActiveX, and Java in Internet Explorer.

Troubleshooting Problems Playing Java Games: Scan for Spyware/Viruses

If you do a lot of browsing and your security is low, it is possible that your computer is infected with spyware or a virus. This could account for your Internet giving you problems. Run a reliable application such as Anti-Virus PLUS and check for malware now and have it removed.

I used to print cards from Create & Print but lately I have not been able to. A small window pops up saying there is a printer error but the printer is working just fine. Please help.

Create & Print and Internet Explorer 8

To begin, several users report problems printing from Create & Print on Windows Vista after installing Internet Explorer 8 and, according to American Greetings - as of June 2, 2009 - Create & Print is not supported by IE8 and the company suggests that users uninstall the IE program. If this is your configuration as well, a quick downgrade to Internet Explorer 7 will allow you to print from your program again without any trouble.

Before doing so, try using Create & Print in Internet 8’s Compatibility View. This new feature, which is found under Internet Explorer’s Tools menu, allows users to view incompatible websites as if they were using a different browser.  

Uninstall IE8 and Reinstall IE7

If you want to uninstall IE 8 and reinstall IE 7, here are some steps:

*** first, if you are running Windows XP, and you installed IE8 before XP Service Pack 3, then you need to first uninstall Service Pack 3, then IE8***

In Vista:

1. Close and quit all your open programs
2. Click the Start button, then Control Panel
3. Under Programs, choose Uninstall a Program
4. Under the Tasks screen, choose View Installed Updates
5. Find and click twice on Windows Internet Explorer 8
6. Choose Yes from the Uninstall an Update page
7. Follow the on-screen directions, then restart your computer

In XP:

1. Close and quit all your open programs
2. Click the Start button, then Control Panel
3. Choose Add or Remove Programs
4. Find the listing for Windows Internet Explorer 8 and choose Remove
5. Follow the on-screen instructions, then restart your computer

Now you can use this link to re-install Internet Explorer 7 and continue to use Create & Print.

If that sounds like a lot of work, Microsoft offers a “Fix it for Me” tool that will revert IE8 back to IE7 in its Help and Support section.

Wait for Compatible Technologies

Since downgrading software is obviously not the optimal solution, there are other options. You can choose to wait and use IE8 until American Greetings and Blue Mountain issue updates to make Create & Print compatible with IE8, or you can try to get past the problem. One way to do this is to install another browser, such as Firefox. There are mixed results reported about the compatibility, but it might be worth a try. Otherwise, you might just have to wait for technologies to catch up with each other. Good luck!

I am not able to sign into any of my accounts online, help?

Clear your Temporary Internet Files, Cookies and Cache

The first thing that comes to mind is that you might need to clear your Temporary Internet Files and cache. Every time that you visit a website your computer stores data so that it can reload recently visited pages more quickly. Usually this is a good thing, and saves a lot of loading time. However, if there is a power or Internet connection interruption while the computer is loading some online data, it can interfere with the storage of the page and make it impossible for the page to load in the future. If this is the case, then you can probably still access some websites, but not get very far on others. Removing your offline content will delete any stored user names and passwords that you have asked Windows to remember for you, so make sure that there is nothing irreplaceable before you continue.

1. First, quit Internet Explorer and close any active Windows Explorer screens
2. Click the Start button, and then choose Control Panel
3. Click twice on Internet Options
4. Choose the General tab and then, under Temporary Internet Files, choose Delete
5. When a Delete Files box opens, click to choose your options and Delete All Offline Content
6. Click OK, then OK again and give the process time to complete
7. Reboot your computer, then reopen IE and see if you can sign into your accounts

Check your Firewall, Antivirus or ISP Settings

If this doesn’t work, you might have a powerful antivirus program interfering with your logins. For example, BitDefender is known to intrude and make Internet use difficult. If you are using a firewall or antivirus, and especially if you have only recently installed it, you can troubleshoot the problem with the program settings or delete the program and get something a little less intense. If you think that your ISP settings are interfering with your account access, you can also get in touch with your service provider and have a tech there take you through the steps to verify your connection and access. Good luck!

Java can’t unzip, core files error 25099. In Task Manager under process, jqs.exe is not listed. Now what?

Java errors often take on a life of their own as they avoid removal. However, persistence will pay off. Here are a few more tips to help you get out of this situation. Read through all of them as a variation exists.

What is Error 25099?

Java Error 25099 indicates that the installation process has failed for this application. It leads to a problem unzipping core files that are needed to complete the installation. This error is a bit tricky to resolve at times, but it needs to be resolved in order to install Java. The installation starts and then hiccups and hangs there preventing you from getting the full product. Let’s see if the following tips help. It seems as though a Java process is running and is unable to either continue or stop and this is creating the problem. The ‘jqs’ in jqs.exe stands for “Java Quick Starter.”

Solving Error 25099 with Task Manager Does Not Work with “Java Quick Starter”

The biggest problem using the Task Manager to resolve this error occurs when the jqs.exe process is not listed. When this happens, you aren’t able to stop the process in order to uninstall the partial or old Java application. You will need to access and utilize the Windows Command Prompt utility to remove the jqs.exe process.

Resolving Error 25099: Windows Command Prompt

The following steps will stop the jqs.exe process:

1. Navigate to “Start” and click.
2. Select “Run.”
3. An open box appears. Type in the following command ‘cmd’ to generate the Command Prompt Window. Just type the letters.
4. In the open box, type the following exactly: net stop “Java Quick Starter”  
5. Press “Enter.”
6. If you have been successful, then you will see the following message: “The Java Quick Starter service was stopped successfully.” It will probably appear beneath the words: “C:\Documents and Settings\user>net stop “Java Quick Starter.”
7. Once you have completed this scenario, you can visit the Java website and download the latest version.

Solving Error 25099 with Task Manager: Java Update

Sometimes, it is the Java Update that is actually causing the error 25099 to occur. This process fails to stop and continues to run, leading to the problem with unzipping core files. Open the Task Manager by pressing the following keys all at once: CRTL, ALT, and DEL. Look at the top of the “Task Manager” box and click on “Processes.” Since it might be the update for Java that is creating the problem and generating error 25099, you need to look for jusched.exe. Select it and choose the option to end task.

I don’t know how to install an ActiveX control to play a game. How do I do this?

ActiveX Controls

Your Internet browser is capable of displaying all kinds of interactive content ranging from online banking and spreadsheets to media players and computer games - if it has the right add-ons and ActiveX controls installed. Among the more common ActiveX controls that you may have encountered are stock tickers, toolbars, and animations.

Like any program that you find on the Internet, ActiveX controls can be dangerous so only install ActiveX controls from reputable and trusted Web sites. For example, if you are setting up online banking using instructions provided to you by your bank teller and you are at the official bank Web site, then you can be relatively assured that the ActiveX control is safe. On the other hand, if a random popup add tells you to install an ActiveX control in order to get a free virus scanner, don’t do it.

Installing ActiveX Controls

First, you must have permission to install ActiveX controls. If your account is not set up with these permissions, you’ll need to sign in as the system administrator or ask another user with the appropriate privileges for help.

When a Web site requires an ActiveX control, your Internet browser may or may not show you what you need in order to install it. Assuming you’re signed in with administrative rights, go into Internet Explorer and click on Tools > Internet Options > Security > Custom Level. From there, scroll down to the ActiveX Controls section. Look for “Download signed ActiveX controls” and make sure that it is set to Prompt.

Now, you should receive a prompt in the form of a thin yellow bar that runs across the top section of your Web browser. This prompt identifies the publisher of the ActiveX control (like Adobe or Sun Microsystems) and asks you to click on the bar if you want to run the control. Clicking on the bar then allows the download to take place and you will see a series of typical installation prompts.

Disabling ActiveX Controls

Should you later want to disable an ActiveX control, go back into Internet Explorer’s Tools menu and click Manage Add-ons. Find the ActiveX control in the list, highlight it, and click Disable.