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Over the last couple of weeks every time I try to add a photo from “My Pictures” to an email the files start to load then Firefox crashes. The same happens when I try Internet Explorer 7. Can you help, please?

Attachment File Types and Sizes

This issue could be related to the type of photo file that you are trying to attach - it is possible that the type is not supported, or that the file is just too big for your browser to handle it. Before you try to upload your photo attachments to email, you should probably try resizing them to a more manageable size.

Resize Your Photo in Windows

To resize your photos in Windows, follow these steps.

1. Open the folder containing your pictures and click to highlight the ones you want to resize.
2. On the right side you’ll see the amount of KB of each photo, as well as a file type - depending on your email client, you might also need to change the type of file you have the photos saved as.
3. With the selected photos highlighted, right click them and a popup will open - choose Resize Pictures
4. This will open another box - choose the size that you want - small is recommended - or, depending on your operating system, you might also see a special email size option
5. You can also click Advanced for more options - such as making copies so that you can keep an original at the existing size
6. When you have made the changes, click OK
7. You can now move or drag and drop the photos into a new folder for easy storage and organization

Resize Your Photo in Your Email

When you are using Windows, it is also possible to resize the photos during the attachment process in your email.

1. Open the folder containing the photo files and click to highlight the ones you want. You can also hold the CTRL key while clicking to select several that aren’t in a list and skip others
2. On the left side of the window you will have File and Folder Options - click to open, then choose Email the Selected Items
3. This will open a popup with options. Choose Make My Pictures Smaller - or Show More Options for more options

Change the Photo File Extension

Changing the format might also help. Depending on the email client that you are using, the photo’s file extension might not be compatible. Changing the file type is easy, just open the photo on your desktop and then click the File tab at the top of the screen. Choose Save As, then select a format from the drop menu - jpeg is a fairly universal format.

Update Your Software

It is also possible that you are missing some updates that would help your programs run smoothly. Firefox issues automatic updates, users just need to permit them to install. If you haven’t been accepting the updates, you can visit the Firefox Mozilla website and install the latest version manually. The same applies for both Windows and Internet Explorer. If you are running Windows XP, there are currently three service packs of updates available at Windows Updates, and there is one service pack available for Vista. Internet Explorer can also be updated to version 7 or 8. If you are using a different email client or photo program, make sure that you have the most recent versions of that software as well. Keeping your software current will help ensure compatibility and optimal performance.

I hope this helps! Good luck!

I just bought a laptop installed with Windows Vista and downloaded AOL 9.1.When browsing with Vista’s Internet Explorer, I enjoy the ability to zoom in on Web pages with the zoom function found in the lower right hand corner of my screen. However, when I use the AOL 9.1 browser, that zoom function is missing from the screen corner. Where is it on AOL 9.1? How do I access it?

This was a bit tricky to figure out as I tried in vain to download and install AOL 9.1 on my computer. It simply wouldn’t cooperate. However, I’m not one to give up so quickly. I explored AOL’s help files on line and found out the answer.

Web Browser Features

First, AOL 9.1 and Internet Explorer are two distinct Web browsers made by two different entities: AOL and Microsoft. The zoom feature that you described in Internet Explorer is indeed helpful. In fact, I used it when researching this problem for you by zooming in on screenshots of AOL 9.1 in search of a similar tool. However, because they are different browsers, it makes sense that each browser would have its own set of features. I worried that perhaps AOL 9.1 might lack a zoom utility.

AOL Desktop’s Power Browsing and Page Display Features

Note: the instructions that I found were for AOL’s Desktop Browser version 10.1, so the steps or wording may be a little different for version 9.1.

Fortunately, it looks as though my fears may be unfounded. I found out that AOL’s Desktop browser has a “Power Browsing” feature. Within the Power Browsing feature are options for viewing a specific Web page - including zooming in and out of the page.

In order to access the Power Browsing tools, go to a Web page using the AOL browser. Now, right-click somewhere within the Web page. A sub-menu should appear listing Power Browsing as a choice. If not, another way to access this feature is via the Tools menu of the browser. Click Tools > Power Browsing. Now, you should see a list of options. Choose Page Display. Now choose either Zoom Page In or Zoom Page Out depending on your preferences.

Windows Display Options

Another option that is available to you is using Windows Vista’s zooming utilities. Go to the Control Panel and click on the Ease of Access Center. Click on Start Magnifier. This will start a magnifying glass-like feature that you can use when browsing the Web, reading e-mail, working with documents, and so on. A rectangular bar will appear at the top of your screen, magnifying the immediate area surrounding your cursor. It takes a bit of getting used to, but is helpful for zooming in and magnifying certain areas of the computer screen. You can adjust the Magnifier’s settings by double-clicking its icon in the Taskbar. For instance, you can change its docking position, scaling, magnification level, and tracking options.

My normal Internet Explorer has abandoned me. How do I get it back?

Internet Explorer Icon is Missing

First, let’s determine if the program itself is missing or its icon. Normally, your desktop will have an icon for Internet Explorer as well as your Start menu. Let’s test both to see if either works. Click the desktop icon for Internet Explorer, if present. Does it work? If not, delete it. We’ll replace it later.

Now, click the Start button and test the Internet Explorer icon there. Any luck? Not there?

Finding the iexplore.exe File

Now, let’s go into Windows Explorer and see if we can launch Internet Explorer directly from its iexplore.exe file. This file is located in: C:\Program Files\Internet Explorer\iexplore.exe

Double click the file and see if Internet Explorer launches. If so, we simply need to create new shortcuts. If not, you may need to reinstall Internet Explorer.

Recreating IE Shortcuts      

To create new shortcuts, simply right-click the iexplore.exe file and choose Send To > Desktop. This will place a new shortcut on your Desktop, replacing the icon that you earlier deleted. You may need to “refresh” the Desktop by right-clicking a blank area and choosing Refresh. If you want to place a shortcut in your Start menu, right-click iexplore.exe and choose Pin to Start Menu.

Internet Explorer and Windows 7

If you’ve recently upgraded to Windows 7, you may notice that the Desktop doesn’t have an Internet Explorer icon. This is due to compliance issues. No worries, you can manually add an icon as discussed above.

Other Possibilities

Another thing to try is to make sure that Show Desktop Icons is turned on. Right-click a blank area and choose View (Vista) or Arrange Icons by (XP) and make sure that Show Desktop Icons is enabled.

You can also check to make sure that Internet Explorer is enabled. Go to Start > Default Programs (Vista) or Set Program Access and Defaults (XP). Look for Choose a Configuration and then click Custom. Look for Internet Explorer and place a check mark in the “Enable access to this program” box.

Reinstall Internet Explorer

Finally, you may need to download and reinstall Internet Explorer. The latest version is IE8, however, if you want an earlier version, you can also download IE6 or IE7 on the same download page.

How do I delete browser history after completing a task?

Why Delete Browser Histories?

There are a number of reasons why someone would want to clear the browser history file ranging from not wanting others to see what was recently searched for as well as keeping the computer free of clutter. For example, if you share a computer with a roommate, you might not want your roommate to see that you’ve been visiting websites that discuss “roommates from Hell” or how to evict a roommate.

In addition, as your Web surfing adventures continue, you may find that your computer’s hard drive is loaded with temporary files and performance is suffering. In either case, deleting your browser history files can help you save face and keep your computer from being overloaded with junk.

Deleting Web History

Most Web browsers have a mechanism in place for deleting the browser’s history, temporary Internet files, and cookies. In Internet Explorer 8.0, this option is found in Tools > Internet Options (the steps are similar for earlier versions of Internet Explorer). On the General tab of Internet Options, find the Browsing History section and click Delete. Choose the items that you want to delete (temporary Internet files, cookies, history, form data, passwords, and InPrivate filtering data) and then click the Delete button.

Depending on your Web surfing habits and preferences, you can opt to have Internet Explorer automatically delete your history each time you exit the browser. Simply place a checkmark in the box that says, “Delete browsing history on exit” which is found on the General tab just under the Browsing History section.

Internet Explorer 8.0’s InPrivate Browsing

Internet Explorer 8.0 introduced a new feature called InPrivate Browsing. You can use this feature by going to Tools > InPrivate Browsing. This opens a new Internet Explorer window that you can use to surf the Internet without worrying about cookies, history files, and temporary files being stored on your computer. When using this feature, you won’t have access to your toolbars or extensions.

Other Concerns

Deleting Web history is fairly easy and it’s a good maintenance step that will keep your temporary files from becoming too large. However, your computer still keeps track of your deleted histories in hidden system files. For most users, this isn’t a big deal, but for users with sensitive, confidential concerns, stronger solutions exist. If you need a stronger solution, consider Privacy Controls software which is designed to give you better control over how your computer stores data that you want to keep to yourself.

Upon opening IE7 the Yahoo home page is shown. No matter what URL I enter the only site that is shown is Yahoo. No matter what I change my default home page in the Internet Options dialog box, Yahoo is all that is shown. I simply can’t use IE. How do I cure this ill? Should I just forgo IE and go with another browser?

It’s going to take a bit of troubleshooting to find the right fix for this problem as it’s uncertain whether you have a browser hijacker or a problem with your Internet Explorer. A fact to note as well is whether or not you elected to set your home page to Yahoo at one point or another using a link from Yahoo. You should try some or all of the following suggestions to try and fix the problem that you are having.

Troubleshooting Internet Explorer: Possible Browser Hijack

Browser hijackers will take control of Internet Explorer and set the home page to a particular website, refusing to allow the user to change it. In some cases, this change comes as the result of a worm or infection received through an instant messaging service, a website visit, or an e-mail attachment. Your best strategy to remove it is to make use of a good anti-virus/anti-spyware application. If you already have such a program, check for available updates for it first so that you improve the chances of removing any infections. If you don’t have an application to remove malware, I can recommend Anti-Virus PLUS for you.

How to Reset/Repair Internet Explorer

Since it is possible that your Internet Explorer is experiencing a minor malfunction, resetting it could do away with the problem. In order to reset Internet Explorer, you can follow these steps:

• Open “Internet Explorer.”
• Select the option for “Tools.”
• Select “Internet Options.”
• Select the option for “Restore Advanced Settings.”
• Select the option for “Reset.”

Troubleshooting Internet Explorer: No Add-ons

If you have recently included any add-ons to your Internet Explorer browser, they could be interfering with your use of it. Try running it without the add-ons by going to Start > Programs > Accessories > System Tools > Internet Explorer No Add-ons. If it works properly and lets you use it to access other web pages, then try use one add-on at a time until you find the one that is creating the problem.

Changing Internet Explorer Home Page

The first strategy that should be used to change the home page in Internet Explorer is to use these directions:

• Open “Internet Explorer.”
• If you can select a website that you wish to use for your home page, do it at this point.
• Open “Tools”
• Select “Internet Options.”
• Select “General.”
• Select “Use Current Page.”

IE Browser vs. Mozilla Firefox Browser

You can certainly use another web browser if you prefer over Internet Explorer. I personally use Mozilla Firefox and have been very happy with it. I have been exposed to a lower incidence of spyware applications/viruses since I have started to use it as my primary browser. You can get more information on downloading and customizing it from the link above.

I can’t access the full features of the Internet. For example, I cannot check e-mail on Yahoo, Hotmail, or AOL, but I can on Gmail. My Adobe Flash Player and Java won’t let me upgrade. I keep deleting files and programs such as games and instant messengers. I use the disk cleanup utility right after and it still eats away at my memory. I use defrag about once a month as well as Registry Repair Pro and that still doesn’t fix the problem. I delete my browsing history and nothing works. I don’t know what to do. I can barely do anything on my computer anymore. What do I do?

First Things First - Virus Scans

It sounds as though you’re doing many of the right things: defragging, cleaning the registry, and removing unwanted programs. You didn’t mention running virus and spyware scans, so I’m a little concerned there. Have you ruled out malware? Many of the major software developers (such as Symantec, McAfee, and Microsoft) now offer free online scans which are a good first step in ruling out computer viruses and spyware.

In addition, you can download a free scanner from ParetoLogic (Antivirus Plus) to see if anything’s lurking on your PC that shouldn’t be there. If malware’s found, you’ll need to upgrade to the commercial product in order to remove it which is recommended if you don’t already have a good antimalware product actively blocking threats.

Limit Startup Programs

Your computer may be running low on memory which can cause numerous problems. It’s not a bad idea to go into the System Configuration utility (Start > Run > type: msconfig) and remove unnecessary programs from the Startup list.

Java and Adobe Flash Player Upgrades

Many users have trouble upgrading Java and Adobe products. Before you can upgrade your Flash Player, you must first uninstall the old version using Adobe’s uninstall program. Once uninstalled, you should be able to download the new version of Flash Player. Java is also tricky. This Filetonic article addresses Java installation issues. At the end of this post, I’ve listed a couple more related articles.

E-mail Access Problems

It’s odd that you can’t access your e-mail at these different sites. However, many of these sites require the newer versions of Java and Flash Player in which case, solving the Java and Flash Player problems should solve your email access problem. For example, Yahoo Mail requires that Javascript be enabled and the latest version of the Java Runtime installed.

Related Articles:

Turning on Javascript

Flash Player Installation Errors