Run Anti-Virus/Anti-Spyware Software
Quite often spyware, adware, or a virus will be the culprit when it comes to problems accessing websites. In some cases, the problem exists for all websites and in others, it might only occur for a handful of sites. Obtain a reliable Anti-Virus/Anti-Spyware Software application and run it. If you don’t already have one, I can recommend Anti-Virus Plus.
Run chkdsk
Since it is possible that your disk has errors, you should run chkdsk to check for them. This utility looks for problems related to cross-linked files, lost clusters, bad sectors, and directory errors. In order to access chkdsk, follow these directions:
- Click “Start.”
- Click “Run.”
- Type “cmd”
- Press enter.
- Type “ckdsk” at the prompt.
Clear Internet Cache
In some cases, simply clearing out your Internet cache will resolve the issue for you. Follow the directions that belong to the browser that you are currently using on your machine.
Clear Internet Cache: Internet Explorer
- Open Internet Explorer.
- Select “Tools” from the top menu bar.
- Select “General”
- Select “Delete Files” from the section titled “Temporary Internet Files.”
Clear Internet Cache: Mozilla Firefox
- Open Mozilla Firefox.
- Select “Tool” from the top menu bar.
- Select “Clear Private Data”
- Select “Browsing History,” “Cache,” “Saved Form and Search History” and click “Clear Private Data” Now.”
Clear Internet Cache: Netscape
- Open Netscape.
- Select “Preferences” from the top menu bar underneath “Edit.”
- Select the option to expand “Advanced” by clicking on the small plus sign.
- Select “Cache.”
- Select “Clear Cache.”
Clear Internet Cache: Opera
- Open “Opera.”
- Beneath “File”, select “Preferences.”
- Select “History and Cache menu”
- Select “Cache.”
- Click “OK.”
Run the Java Test
In order to see if the problem is with your Java installation, you should run the Java test. Visit this link, Java Test, and see if your installation is working okay. If you see the “dancing Duke logo” then your Java is installed properly. If you don’t see it, then either your Java isn’t installed or it isn’t installed properly.
Uninstall and Reinstall Java
If your version of Java isn’t working properly, then you need to uninstall it and reinstall it.

Java was originally developed by Sun Microsystems as a programming language that is often used by interactive websites and online games. They use applets that are installed using the Java Runtime Environment (JRE). You can either update Java by going to the website or set it to automatically update whenever there is a new version available.
Troubleshooting Internet Connection Issues
Time Warner Roadrunner