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Reinstalling AOL Computer Checkup

I have uninstalled AOL Computer Checkup because it did not work. I want to reinstall it as well as AOL (McAfee) Security Suite (McAfee). Also, when I click on my address book, the window is now empty of all my email addresses. Susan Keenan

Installing AOL Computer Check-Up

Please note that AOL Computer Check up will not work on 64-bit systems so that could explain why it didn't work for you before if that is the type of system that you are using. You can obtain the download for AOL Computer Check up that AOL offers to its subscribers by following this link: AOL Computer Check-Up. In addition to conducting regular scans to check on your computer's performance, it can also assist by improving your system's performance as it will check for possible methods of improving its functioning through the hardware and settings.

Installing AOL Security Suite (McAfee)

Installing AOL Security Suite from McAfee is easily accomplished since AOL provides a direct link, AOL Security Suite from McAfee, for you to use. When you visit the link, you need to select the download on the left-hand side of the screen. This application is free for AOL subscribers. It is designed to provide standalone security protection for your computer.

It is important to meet the system requirements for this application to avoid problems downloading and installing it. Minimum requirements include Internet Explorer 6.0 and higher, at least 200 MB of hard disk space, a minimum of 256 MB of RAM for Windows 2000 and XP, and a minimum of 512 MB of RAM for Windows Vista. If you have Windows 2000, you must have Service Pack 4 or higher installed. If you have Windows XP, you must have Service Pack 1 or higher installed. For Windows 2000 and XP, you need to have a 500 MHz or higher processor. For Windows Vista, you need to have an 800 MHz or higher processor.

Troubleshooting Missing E-mail Addresses

While it is possible that you accidentally deleted all of your email contacts, let's hope that this isn't the case because other possibilities do exist. One or more of the following reasons could account for your problem with the email contact information going missing from your address book.

  • Have you signed into your AOL web mail account? The contact addresses will not show until you have signed in so make sure that you have covered that aspect first.
  • In the past, there have been times when a system-wide failure at AOL led to multiple individuals not being able to see their contact information. Once the failure is rectified, the addresses should reappear.
  • Failure to update your browser or your AOL account when a new update comes out could lead to this problem. The solution is to obtain the updates.

Comments [0]

NotePad Auto Correct Settings

Ever since I started using Vista, when I use TextPad or Notepad my PC automatically "corrects" my spelling and changes words I don't want to "corrected". How do I turn this off? (I'm NOT talking about Microsoft Word.)Celeste Stewart

WordPad and Notepad

Hmmn, this is a mystery indeed because Windows Vista's WordPad and NotePad do not come with built-in spell checkers or auto correct tools. I also run Vista, so naturally, the first thing I did was launch both WordPad and NotePad to be sure. These two programs are about as basic as you can get. When I saw that "TextPad" in your question, I became curious. I hadn't heard of it before, so I headed over to Bing and searched for it. Sure enough, there is a program called TextPad.


TextPad is a third party program designed as a replacement text editor for users who want more features than the bare bones offered in NotePad. This program does have a spell checker - with auto correct options - so I'm wondering if TextPad is the main culprit. Assuming that you have from Helios Software (, you can change your autocorrect options in the Preferences section. Go to the Configure > Preferences and find the spelling section. From there, remove the checkmark next to AutoCorrect. Save your changes.

If you are using TextPad, the Web site has a users forum where you can interact with other users and get additional advice. I am going to post a link asking the community for additional help in this thread. Hopefully a TextPad user can shed more light on this strange behavior. In addition, I found a TextPad reference card online that may have some useful tips.

Third Party Spell Checkers

As far as NotePad is concerned, I don't think that TextPad would change its behavior or features. Because NotePad lacks a spell checker, a market for third party spell checkers that integrate with the software emerged. Is it possible that your computer has a third party spell checker installed? For example, TinySpell is a third party program that spell checks the text found in any window including NotePad, WordPad, or any other program that you may be using. While this particular program doesn't have auto correct features, it is likely that similar programs exist that do. If you recall having installed such a tool, see if you can disable or uninstall it.

Is there any rhyme or reason to the changes as far as you can tell? For example, does the software change your US spelling to UK spelling or anything obvious like that? I don't think that the computer's language settings would affect NotePad, but that's an area to explore if it looked like it was related to a specific language.

Hopefully this is a simple matter of changing your preferences in TextPad.

Comments [2]

Troubleshooting AOL Computer Checkup

I have downloaded and uninstalled AOL Computer Checkup 5 times. When reach launch, press and no action. The icon doesn't react, even when right-clicked to show open - no action. I am using dialup.Susan Keenan

Going with the assumption that your computer meets all of the system requirements, we'll need to check elsewhere for a solution to this AOL error. I am hopeful that it is something simple that will provide a quick fix for you.

Troubleshooting AOL Computer Check-Up: Zip File

Perhaps the most common reason for the failure of this program to launch when double clicked is that fact that the file is not an .exe file, but rather, it is a .zip file. If this is the case with your AOL Computer Check-Up file, then it would explain why it will not install for you. Only the .exe version of this application can be opened by double clicking on it.

The .zip file needs special software in order for it to open and install on your computer. Zip files are compressed since they contain more than one file and so you need to have something known as an archiver program installed on your computer to open it. Some of the more common archiver programs include: WinZip, WinRAR, Rarlab, BitZipper, RarMonkey, and PowerZip. These types of programs open zipped files quite easily. Hopefully, this is the fix that you need. If not, continue to the next suggestion.

Troubleshooting AOL Computer Check-Up: Startup Programs

Since you are using dialup, you might be experiencing the problem because your computer does not have enough resources to install the AOL Computer Check-Up program. Dialup is a lot slower than high speed Internet and so, it will take a bit longer for the installation to take place. Temporarily disable any nonessential startup applications using your System Configuration Utility and try again to install the program.

Troubleshooting AOL Computer Check-Up: Uninstall All Old Versions

Look through the Add/Remove utility to make sure that you have successfully uninstalled all versions of the AOL Computer Check-Up program. Additionally, remember that you must restart your computer after having successfully completed the uninstallation before trying to install the program.

Troubleshooting AOL Computer Check-Up: Run Scandisk

If you are still having trouble, run scandisk and defrag your computer using instructions that are designed for your operating system. It is possible that errors exist with your hard drive and running these utilities could resolve the problem for you.

Troubleshooting AOL Computer Check-Up: Firewall

If you have gotten to this point without a solution, then it is possible that your firewall is blocking the download. Check the settings and temporarily reduce them to allow the download and installation process to occur.

Comments [2]

Adjusting Excel Headers

I have Windows Vista. I'm working in Excel and trying to put a header. I want it to be the same size as my margins that I made. How do I get it that way?Celeste Stewart

Since you have Windows Vista, I'll assume that you are also working with Excel 2007 so I'll give you instructions for working with your header using Excel 2007 as an example.

Setting Headers in Excel 2007

In order to create a header in Excel 2007, open your spreadsheet and click on the Insert tab. Find the Header & Footer icon located in the Text section of the Ribbon and click on that. A blank header will be inserted at the top of your spreadsheet. It will have three different sections (one justified to the left, one center justified in the middle, and one justified to the right) where you can then add your desired header information such as title, file name, number of pages, date, and so forth.

You'll notice that when you are editing the header, a new tab opens on your Ribbon called the Header and Footer Tools tab. In addition, new rulers appear on your screen. You'll use a combination of these tools and the ruler to fine tune the width of your spreadsheet's header or footer.

Making Excel's Headers Match the Margins

First, enter your header text so that we have something visual to see. Next, take a look at the ribbon and find the Options section. See the area labeled Align with Page Margins? Place a check mark in the box there if there isn't one already in it. This will make the header the same size as the page's margins!

While it would seem that's the end of the story, you may need to fine tune the column widths of your spreadsheet to get it to look right. The left side of the header is flush with the left margin and the right side has a slight overhang. Use your mouse and the ruler tool to drag the columns if needed. It looks as though there's about 1/8" of overlap on the right that you can't do much about, even with the Align with Page Margins option selected. Hopefully this is something you can live with.

Comments [0]

Cannot Print from Microsoft Word

After replacing ink cartridges, now my printer won't print any document from Microsoft Word program. It prints from everything else, but not Word. What do I need to do?Kat Delong

I think that something happened to the printer drivers, although I'm surprised that it happened when you replaced the ink cartridges. Because Word is so printer-intensive, a minor problem with the printer driver will affect Word more quickly than it will other programs. You can try to use the generic, default printer driver to see if that works.

Install Printer Driver

The first thing to do is try to install a new printer driver from the manufacturer's website. Most printer manufacturers will make it easy to find and download the new drivers for your model on their websites. Often, once you have downloaded the driver, there will be an option to delete the old driver - choose yes. If you want, you can also go to Printers and Faxes, find the driver and manually delete it before you download a new one.

Install the Generic Driver

You can also test the driver by reinstalling the generic printer driver. Go to Start and then Printers and Faxes. Click on Add a Printer under Printer Tasks. You will see the Add a Printer wizard. Click Next. Click on "Local printer attached to this computer" and make sure "Automatically detect and install my plug and play printer" is not checked. Click Next. Chose File for the port and click Next. Under Manufacturers, click Generic and next. You will be asked whether the printer is the default. Choose Yes and then Next. Do not opt to print a test page. Click on Finish. After the drivers have installed, go to a Word document and try to print it.

Detect and Repair

If reinstalling the printer drivers doesn't work, you can use Microsoft's Detect and Repair feature to reinstall missing or damaged program files. Get into Word and go to Help. Click on Detect and Repair and choose Start. You may be prompted to install the Word CD ROM. Do so and click OK. If you have Word 2007, Detect and Repair has been replaced with Microsoft Office Diagnostics. Go to the Office button, click Word Options > Resources > Microsoft Office Diagnostics and follow the prompts.

If you find that you are still having problems, there are other, more involved methods to find the problem such as clean boot troubleshooting. I really think new drivers will solve your problem, but if you need more help, please let us know.

Comments [0]

When to Uninstall Unwanted Programs

I have one or two programs (such as photo editing) which I don't use. Do these slow my computer down and should I uninstall them?Celeste Stewart

Unwanted Programs

Many of us buy computers that come preloaded with programs that we don't want. In addition, when we buy products such as printers and digital cameras, these often come with additional programs that install along with the primary software. Each year, we must install a new tax program in order to do our income taxes because the tax laws change so much from one year to the next. The more we use the Internet, the more we find must-have programs that turn out not to be so great after all. Soon, our computers are loaded with software that we never use!

Do Unwanted Programs Slow Computers Down?

Unwanted programs can slow computers down in several main ways. One, just by hanging out on the hard drive, they are contributing to clutter. The operating system uses hard drive space as a resource, so if space is at a premium, it makes sense to free it up. Another way that unwanted programs slow computers is if these programs are set to load automatically with Windows. For example, if you don't use a program such as QuickTime, but it loads each time you start Windows, that's a waste of your computer's memory. Finally, programs that you don't use may conflict with those that you do use. This may not be obvious in most cases, but it is possible. If conflicts exist, your computer may run slower than expected or errors may appear.

Uninstalling Unwanted Programs

Since you don't use or want these programs, go ahead and remove them, making sure to remove them using appropriate tools. For example, Windows XP has a built-in tool for removing programs called Add and Remove Programs. This is found in the Control Panel. Simply click the Add and Remove Programs icon, find the unwanted program in the list and highlight it. Once selected, click the Remove button. Follow the prompts.

But wait! If you see a warning message asking for permission to remove "shared program files" that are no longer needed, avoid the temptation to allow these shared components to be removed. Removing shared program files such as DLL files can lead to problems when other programs really do need them.

In some cases, an unwanted program won't be listed in Add and Remove Programs. In these cases, look in the program's folder to see if an uninstall file has been included. If not, use a program such as Perfect Uninstaller to remove the program.

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