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Just before my computer shuts down, an application error hpqgpco1.exe flashes on the screen with the message, “The exception unknown software exception (0X0000005) occurred in the application located in 0X 760fbe16.” I’m asked to either “‘OK’ or ‘Cancel’. Regardless of my choice, the computer eventually shuts down with no further input from me. How can I resolve this message and erase it from my shutdown procedure?

I am wondering if you are using Windows Vista. This seems to be a common problem for Vista users who also have HP printers. Read through the info presented here and see if you can find any of it to be helpful.

What is HPQGPC01.exe?

HPQGPC01.exe is a file that is used as part of HP’s software for some of its printers. It deals with the memory card reader in particular.

What is the HPQGPC01.exe error?

In all likelihood, this HPQGPC01error is related to an improperly loaded file or a corrupted one. Reading through several forums, it seems as though the techs at Microsoft have determined the problem to be with the drivers that HP has incorporated into their application. It seems as though the HP installer does not do its job properly.

What Are Unknown Software Exception Errors?

Unknown software exception errors are those that occur due to problems with the files located in specific software applications. Sometimes the problem can be due to corrupted files or incompatibility issues with other software applications. The fix for this type of error usually varies according to which program it is related to as well as which type of operating system is being used.

How to Resolve the Error

If it is the printer that is causing the problem, uninstalling it should make the problem disappear. You can test this idea out simply by uninstalling the printer, rebooting the computer, and see if the problem occurs again the next time that you try to shut down the computer properly.

Fix 1:

In an attempt to resolve the error, you can use these directions to add the 32-bit files even if you are using 64-bit. For some reason, this worked for quite a few people who had the same issue.

• Navigate to “Start.”
• Select “Control Panel.”
• Select “Printer.”
• Right click on the printer and select “Properties.”
• Select “Sharing.”
• Click on the option to “Change Sharing Options.”
• Select “Continue.”
• Select “Drivers” and “Additional Drivers.”
• Since your files are most likely loaded in the 32-bit file of X86file, you need to select the X86 file.
• Close the dialog box.
• Repeat the steps above to check and see if both X64 and X86 are listed now. It should be included at “Type 3 User Mode Installed.”
• Close out and shut down the computer. The error will still occur because you haven’t rebooted yet.

Fix 2:

In order to fix the problem, you can also try this workaround provided the printer you are using is a wireless one. It seems as though using the HP directions for setting up the wireless printer creates this problem in some manner and installing the printer via these directions does not.

• Open “Digital Monitor.”
• Select “Settings.”
• Open “Printer Toolbox.”
• Open “Network Settings.”
• Open “Wireless Settings.”
• Use a USB cable as long as there is an available port on the printer to install it. This might require you to set up the printer from scratch, but I have read that it makes the error disappear.

I just bought a new printer. Should I uninstall the old printer driver?

The Decision: Leave it Alone or Uninstall Old Printer?

While it’s not mandatory to uninstall an old printer driver, it may be beneficial to do so. After all, why clutter up your computer with a bunch of unused drivers? On the other hand, if you think that you may use the old printer from time to time or your computer is running just fine as it is and is not short on resources, I’d leave it alone.

Keeping the Existing Printer Driver

If you decide to keep the existing printer, you’ll need to set your new printer as the default printer so that when you go to print a program it will be automatically selected. Once the new printer is installed, go to Control Panel and click on Printers. Right-click the new printer and choose “Set as Default Printer.”

Now, should you ever need to use your old printer, you can do so without having to reinstall it. Simply plug it in and choose the old printer from the drop down list within the Print Document dialog box.

Uninstalling the Old Printer

If you decide that you have no need for the old printer (such as if it’s broken and long since recycled), then uninstalling it will minimize the clutter. Uninstalling a printer and its driver is easy to do and you shouldn’t have any adverse effects from doing so. Go to Control Panel and click on the Printers icon. Find the old printer in the list, right-click it, and choose Delete.

Related Concerns  

In addition to the printer, your computer may have additional printer software that was installed with your original printer installation. For example, a printer diagnostic utility, an updater, or image editing software might have been installed with your printer. Removing these components is easy to do. Go into Control Panel and choose Add and Remove Programs (Programs and Features in Vista) and remove any unwanted programs related to your printer. You may even see the printer’s printer driver listed here, so remove that as well.

I recently bought an all-in-one printer. I’ve scanned documents before and never had it ever had a grayish line. Now for some reason there seems to be a visible gray line on the right side of the documents when I scan them into the computer.

A problem like this is usually either something very simple or something that is far too complex for the user to fix. Let’s try all of the easy solutions first before we have to take drastic measures.

Dirt on Glass

The most common cause of lines on scans is dirt on the glass somewhere. Because of the way a scanner works, it only takes a tiny smudge to make big problems on your document. If you’ve cleaned the glass and you’re still seeing a line, there could be some dust or debris somewhere inside the scanner. If this might be the case, you should probably consult your manual for cleaning instructions. You can always try the canned air method of cleaning and see if that dislodges anything for you.

Re-Home the Scanning Cartridge

Sometimes the scanning cartridge gets dislodged with motion. You can reseat it by simply unplugging the scanner, leaving it to sit for at least one minute and plugging it back in again. As the scanner powers back up, it should re-home the scanning cartridge and may stop the lines from occurring.

Corrupt Calibration

Sometimes the calibration file becomes corrupted on the scanner, and you can simply reinstall the printer drivers in order to refresh the calibration file. On many computers, simply disconnecting the printer from the CPU, leaving it for a few minutes and then reconnecting it is enough for the computer to detect the printer and reinstall the new drivers. If not, then you can go to your Control Panel and then Add/Remove Programs, uninstall the printer drivers and then go to the manufacturer’s website and download the drivers you need. Most printer manufacturers have their drivers easily accessible for their customers.

Scanning Light/Sensor

If none of these methods work for you, it is possible that your scanning light or sensor is going bad, even though this is a new machine. If it is still under warranty, this is probably the point where you contact the manufacturer and have the company try to fix it for you or replace it altogether.

My ink cartridge is not being recognized. I tried with two new cartridges and it’s saying they are not compatible. (CANON MP530)

Are these actual Canon cartridges, or are they third-party cartridges? Not that all third-party cartridges are bad, but it is the non-name brands that often cause these kinds of problems. If you are using a different kind of cartridge, buy a Canon cartridge and see if that helps. If you are refilling the cartridges, some of the newer models of Canon have a microchip in the cartridge that can’t be reset. Basically, when it has run out, the microchip will keep it from being used after it has been refilled.

Troubleshooting Printer Errors

You probably tried it already, but the first thing you should do is to unplug the printer from the wall, wait about half a minute and then plug it back in again. After you’ve done that, if there is a light flashing on the top of the printer, find the reset button and hold it down. This button usually has a red triangle inside of a red circle. It may take several seconds for the machine to power down so that the light goes off. Turn it back on again and see if the printer cartridge is recognized.

I’m not sure about this particular model, but some printers require that you change all of the cartridges at the same time, rather than just the cartridge that has run out. If you change only the black, the color cartridges will not be recognized by the machine.

Reinstall Printer Drivers

You can find the printer drivers by going to Control Panel and then to Add/Remove Programs.  Find the printer driver and uninstall it. Power down the computer to reboot it and clear out the Print Spooler. Often, when you restart the computer and the printer it will be automatically detected and the drivers will be downloaded automatically. If not, you can go to the Canon website here and look in their download library for the right driver.

Hopefully you can use these tips to get up and printing soon. Let us know if you need any further help.

Printer Epson c1100- when print comes out, it’s stuck in top cover. Please help?

Printer paper jams are one of the most common problems associated with printers. All it takes is a bit of dirt, a tiny slip of paper, or a misalignment of the paper feed to create paper jams. Fortunately, a few simple steps can generally get the problem to go away. The trick is to use all of the steps available to you to resolve the paper jam problem. This particular model of Epson printer does seem to have an issue with paper jams, so it isn’t anything that you are doing or not doing specifically.

Epson C1100 Printer Paper Jams: Directions for Fixing Paper Jams

Problems with paper jams for the Epson C1100 Printer can generally be fixed by following these directions:

1. Turn the printer off and allow it to cool before starting the following steps.
2. Pull the paper release lever forward to unlock it.
3. Remove any printed pages that are loose. Gently try to remove any stuck pages. Remove any loose paper that might be in the paper tray itself.
4. Open the front cover of your Epson C1100.
5. Take the toner cartridge in one hand and place the other hand on the top of the printer. You should be able to grasp the molded grip in the center of the toner cartridge. Now, pull it upward and out. The upward motion unlocks it so if it does not appear to unlock, try pulling it up a bit more. Plus, if the paper is jammed at this particular spot, it might take a bit of effort to get the cartridge free. You will also need to tilt the toner cartridge downward and then up to slide it out. When you remove it, make sure that it is level.
6. Look for pieces of paper that are jammed in that area. Pull the paper out by pulling it FORWARD. Never pull the paper back toward the rear of the printer as this will damage the toner permanently. It might take more than one try to dislodge any paper that is stuck there, so don’t worry about it. Just keep trying until you get it. Try wiggling it gently to help it along.
7. Look into any crevices that might also have bits of paper in them and remove any that you discover.
8. Take the toner and firmly reseat it inside the printer.
9. Close the front cover.
10. Open up the paper tray where the printed paper exits the printer. Make sure that it is clean and reseat it properly.
11. Reseat the stack of paper that is used for printing.
12. Push the paper release lever toward the rear of the printer.

Epson C1100 Printer Paper Jams: Parts

While the printer is still unplugged, check that all of its parts are securely in place. Make sure that no tiny bits of paper or dirt remain anywhere.

Epson C1100 Printer Paper Jams: Cleaning and Servicing

It is important to have the Epson C1100 cleaned and serviced periodically in order to keep it functioning well. If possible, call a licensed technician to come out and clean the printer for you. Otherwise, you can refer to the manual that came with the printer or view it online for proper cleaning instructions for Epson printers. Once the printer is clean, it should function properly and paper jams should be a problem of the past.

I am trying to print on and Epson c1100. It has a paper jam and is stuck.

Epson C1100 Printer Paper Jams: Check for Paper Scraps

It is possible that paper scraps have become jammed in your Epson printer. If this is the case, then you need to be careful to get all of the paper out of the printer. Even the tiniest scrap can upset the performance of the printer. First, you need to disconnect the printer from both the computer and the power source.

If you can’t see the scraps, paper is most likely stuck inside the printer. Check several different areas:

• Jam MP- Check the MP tray which is located near the bottom of the printer. You will need to open it so that you can look inside.
• Jam C- Check the top of the printer in the back by lifting the cover and checking the feed.
• Jam D- Check the top/back of the printer by opening the top lid all of the way.
• Jam LC- Check the paper cassette that holds the blank paper.

Once you have finished removing the jammed paper, reassemble your printer.

Epson C1100 Printer Paper Jams: Specific Instructions

When the paper jams, unlock the paper release lever by pulling it forward to the front of the printer. Take any printed pages out of the exit tray and remove any paper that remains in the paper tray. Close the exit tray securely.

• Open the front cover of the Epson printer. Be careful, internal components might be hot.
• Grasp the toner cartridge with one hand while resting the other hand on the top of the printer. Use the molded center grip. Pull upward on it so it unlocks and you can lift it out. (You’ll need to tilt the front of the cartridge downward and slide it. Make sure it is level when removing it.) Please note that the toner cartridge will be difficult to remove if this is where the paper has become jammed.
• Remove any jammed paper that is lodged in the toner cartridge by pulling it forward. If you pull it toward the rear, you will damage the toner.
• Look inside for any additional paper and carefully remove it.
• Reseat the toner cartridge and close the front cover.
• Open the tray where paper exits.
• Reseat the stack of paper that sits inside the printer.
• Find the paper release lever and push it toward the rear of the printer.

Epson C1100 Printer Paper Jams: Loose components

While it might not seem to make much sense, most printers will not function properly if one or more of its components are ajar. Double check that each moveable part of the printer is securely in place.

Epson C1100 Printer Paper Jams: Cleaning and Servicing

Printers need to be cleaned and/or serviced on occasion. If this printer has not been recently cleaned or checked by a technician, now would be an excellent time. This strategy may also repair the problem.

Epson C1100 Printer Paper Jams: Sensor

Paper jam messages can appear even when no paper jam exists. When the sensor becomes stuck, it needs to be reset in order for the printer to function properly again. On the Epson C1100, open the back of the printer. Make sure that you unplug the printer form the power source and computer first. Look for a small, black lever. Try to wiggle the lever. If it is stuck, then you need to remove the back paper guide to the printer so that you can reseat the black lever. Once you do so, the printer should function properly.