Run CD Diagnostics for iTunes
Since your computer is having difficulty reading the CD in the disk drive, you might want to run CD Diagnostics. This utility will check your audio CD and optical drive and generate results and possible troubleshooting ideas for you.
Simply open your iTunes on your computer. Select “Run CD Diagnostics” from the Help menu. Place your CD in the drive and click on “OK.” In a few moments, you’ll see some results pop up in a new dialog box and hopefully, some troubleshooting tips will be there as well.
File Association Change for CD
In some cases, downloading iTunes will change the file associations on the computer. If this happens, then your computer won’t recognize the CD. This might be the case here. If you want to change the program that opens the CD, follow the directions listed here (for Windows Vista operating system):
- Open the “Control Panel.”
- Select “Programs.”
- Select “Make a file type always open in a specific program.”
- Wait for the list to generate.
- In order to change the default program that opens a specific file type, click on the file extension and select “Change Program.”
Uninstall iTunes and Reinstall iTunes
In case you had a faulty installation of iTunes, you should uninstall it and then reinstall it.
Update the Firmware
Occasionally, it is necessary to update the firmware (internal software) for the CD drive. To do so, check the website for the manufacturer of your computer first and then check the website for the manufacturer of the drive. Install any available updates using caution.
Repair iTunes Installation if Necessary
If you installed any CD burning software on your computer after you installed iTunes, then you need to repair your iTunes software. CD burning software includes Audible, Napster, and a variety of online music store software. Follow these steps to repair your iTunes installation:
- Close iTunes.
- Click “Start.”
- Select “Control Panel.”
- Select “Uninstall a Program” from beneath the heading “Programs” of you might need to click on “Programs and Features.”
- Select “iTunes.”
- Select “Repair.”
- Select “Repair” a second time.

Your granddaughter probably knows how to prevent it from running, but I’ll tell you the steps so that you will have the power too.
DVD Players on the Toshiba
Opening DSC files 