Resources

PDF Files

You’re asking a difficult question. A PDF or Portable Document Format file allows you to view the file exactly as it was created complete with graphics and formatting. There are two types of PDF files - scanned files and application-generated.

Types of PDF Files

Application-generated PDF files can be copied and pasted into a Word doc pretty easily, providing that the author didn’t restrict copying. If no copying restrictions are in place, you can covert a paragraph in Adobe by opening the PDF and holding down the CTRL key while using the column select or text select tools. Select what you want to convert, copy the selection. Open a Word document and past in the selected text. You can save an entire PDF file by opening it and then saving it with the .doc extension on the file name.

Scanned files are much harder to convert and can’t be edited in PDF format. You can convert them to text using OCR (Optical Character Recognition) software. There are different programs available at different prices - some of the most popular are ABBYY PDF Transformer, Textbridge and Omnipage . These programs recognize text in the PDF file and convert it to a text files such as Word.

OCR Programs

You need an OCR program that will read and convert in Arabic. From researching in various Arab-language forums, I did come up with one program that promises to do it, but it isn’t cheap and the success isn’t guaranteed. The Sakhr Automatic Reader promises to preserve the document’s original layout while converting the Arabic language text to a text file. You can also convert Farsi, Javi, Pashto and Urdu for an additional cost. You must first be able to enable your Windows to accept Arabic as the default language. It costs about $1,400 and there is no free trial and it looks like there is no support. From browsing some of the forums, many users have questioned the product’s reliability and the developer’s ethics, so I’m pointing you to this option as information rather than as a recommendation.

Depending on the workload in the PDF files, you may do better retyping the text into a Word file and then using a language conversion program to translate the text if you need it in English or another language.

I have a few ideas to offer you for solving this problem. Read through what I have to say and you might be surprised as I was when I made my discovery. I doubt very much that it is related to a virus or the NUMLOCK key.

Are the Numbers Random?

If you look through your text and break it down, you will see that the numbers only appear for the letters that you type in the “Qwerty” row. Plus, the numbers that appear with each letter from that row are the ones that are positioned above them. For example, with “W@he3n”

• the uppercase “W” produced the @, which is the symbol that you would get if you hit shift and that key.
• the letter “h” did not produce a number or symbol because it is not from the Qwerty row.
• The letter “e” produced the number 3, which is the number positioned above the 3.
• The letter “n” did not produce a number or symbol because it is not from the Qwerty row.

Troubleshooting Tips

Unfortunately, I think that you are probably going to have to replace the keyboard with a new one. If you are using a laptop, then you are probably going to have to have the keyboard repaired. At any rate, try these suggestions first.

• Clean the keyboard thoroughly. Turn it over and gently tap it to remove loose crumbs.
• Look for signs of sticky residue in between the keys on the Qwerty row and the keys with the numbers.
• Pay attention to the location of your fingertips when typing on the Qwerty row. If you have fake nails, the tips could be hitting the number keys when you are typing.
• Check each of the keys on the keyboard to determine whether any of them are stuck. Gently loosen any keys that you find that appear to be stuck out of position.
• Use a special key removal tool to take out the keys and clean more thoroughly if you suspect deeper areas of dirt. This task needs to be done carefully. You can use a can of compressed air to clean the area beneath the keys. I do not recommend removing all of the keys at once. Do not remove the space bar.
• Borrow another keyboard from elsewhere and see if that has the same problem with the computer that you are using. Even if you have a laptop, you can use a USB keyboard for troubleshooting this issue. If the problem does not occur with a different keyboard, the problem is with the original keyboard.
• Try hitting any of the following combinations: “shift and numlock,” “function and numlock,” “control and numlock.”

Use the Device Manager to Check the Status of the Keyboard

I recommend going into the Device Manager and looking to see what the status of the keyboard is. To do so, follow these steps:

1. Click Start.
2. Click My Computer.
3. Click Manage or System Information.
4. Click Hardware.
5. Click Device Manager.
6. Click Keyboards.
7. Double-click the keyboard that displays in the list - any error messages?

Use the Regional and Language Option to Check the Language Status of the Keyboard

This next task is a stab in the dark, but it doesn’t hurt anything to try. I recommend going into the Regional and Language Option and looking to see what the status of the keyboard is. To do so, follow these steps:

1. Click Start.
2. Click Settings.
3. Click Control Panel.
4. Click Regional and Language Option.
5. Click Language.
6. Click Details.
7. In the dialog box that pops open, make sure that the English/United States has been selected for the keyboard.
8. Click OK.

I am sorry to say that if none of the above has worked for you, your keyboard probably has a faulty connection. Your remaining choices are to replace it or repair it.

Since I don’t have much information to go on, I am going to provide you with a few scenarios and hopefully, one of them will be similar to your situation.

What is Sleep Mode?

Sleep mode is that stage of operations when the computer enters an energy-saving mode that shuts down all unnecessary components. It should be easy to exit sleep mode and restart former operations. When this is not the case, troubleshooting strategies must take place.

Computer Entering Sleep Mode: Windows Vista

Unfortunately, as with any new product, a few quirks are going to exist simply because of the abundance of possible combinations of hardware and software components that can be utilized to create someone’s computer set up. I’ve discovered that quite a few Vista users have encountered problems with their computers entering sleep mode while using certain LCD monitors. Since some of them have subsequently used these very same monitors on a different computer with a different operating system with no problems, the conclusion to be made is that the problem exists within the Vista operating system.

If this scenario is similar to yours, you have three options open. First, you can replace the monitor with a different one. Second, you can load a different operating system onto your computer. Third, you can visit Vista forums and read through the material offered on how to troubleshoot Vista sleep mode problems here: Sleep Mode Problems.

Computer Entering Sleep Mode: Updates

I have also come across a few posts stating that a recurring problem with the computer falling into sleep mode occurs after installing certain operating system updates. Some individuals recommend uninstalling those updates that will allow you to do so to see if that corrects the problem.

Computer Entering Sleep Mode: Interference from other Devices

It is possible that unresolved issues with one or more of your computer’s peripherals or hardware are creating this problem. Use the device manager to check the status of each of your devices. Correct any errors that you find. To learn how to do so, read the article from Microsoft at: How to Use Device Manager.

Computer Entering Sleep Mode: System Restore

Another strategy that you can try is to use the “System Restore” for your computer system. To do so, follow these steps:

1. Start
2. All Programs
3. Accessories
4. System Tools
5. System Restore
6. Select “Restore my computer to an earlier time,” and click on next.
7. Follow the prompts.

Removing Norton Antivirus Software

Norton Antivirus Security software programs are well known for being difficult to remove. Fortunately, there is a removal tool made by Symantec that makes quick work of getting rid of these files. These steps begin with how to use the Windows Add/Remove utility, and then progress to the removal tool.

Remove Norton with Windows Add/Remove

1. Open your Start Menu, in the lower left hand corner of the screen, and then select the Control Panel.
2. In the Control Panel, select Add or Remove Programs
3. A list of all your programs will open, find the Norton folder and select Remove

Troubleshooting Norton Software Removal

In a perfect world, this simple step would remove the Norton folder, but since the security software in built to last, it is especially difficult to remove. This feature works in your favor most of the time, and prevents remote hackers and viruses from removing your antivirus security, but it can be a hassle when you choose to delete the program. There is a good chance that not all the files will be properly deleted, even if they are no longer present in the programs list. As a result, there is an option designed by the manufacturer that will remove the program completely.

Norton Software Removal Tool by Symantec

1. Find the name and the year of manufacture of your Norton program.
2. Follow this link to the Symantec removal tool
3. Find the year that corresponds to your Norton product and download the removal tool
4. The tool will load an icon on your desktop, click it twice to launch
5. Follow the instructions that are presented to remove the program
6. If instructed, restart your computer
7. Remove the icon by dragging it to your recycle bin
8. Re-open your Start Menu, and look for any remaining Norton files in your All Programs list, and delete any that remain.

This should do it, and you should be clean of the Norton program. If you are still having issues, if the program persists, or if these steps don’t address your problem, you can contact a remote technical assistance specialist. At Filetonic, we recommend and support the remote services offered here. These technicians will work with you to determine the exact nature of your problem, and guide you through resolving it.

Norton Antivirus Software

Since you say that you uninstalled your old Norton Professional Security program, I think that you probably used Windows Add/Remove to delete the program, but that some files are still hanging around. If the Norton Professional that your computer is failing to locate is not the Norton program that you thought you removed, then it’s possible that you inadvertently allowed the program to install via the Internet. Norton and Symantex programs are infamous for being hard to remove, most likely a security guarantee most of the time, until you want to get rid of them intentionally.

Use a Registry Scanner to find and resolve problems

If you have tried searching for Norton files and not found any, then you might next want to try a registry scan and edit. Your computer’s registry is a log of all the applications and executions that you run on your system and, in time, the registry can become cluttered with old and irrelevant bits of information. We recommend a registry scan called RegCure that will clean your registry and remove any unnecessary bits of code.

Norton Removal Tool

To remove the program, if these other possibilities fail, you can download a program removal tool from Symantec here. This page offers a range of detailed steps depending on the version of Norton that you are running. The Norton removal tool will get rid of a failed or corrupt installation.

Steps to use Norton Removal Tool

Once you download the Norton/Symantec removal tool the program will load an icon on your desktop. Close all the other programs that you have open, including your Internet browser, so either print or record this page. Click the icon twice to launch the program. Follow the guide that opens and complete the instructions. If asked, restart your computer. Now, remove the tool icon by dragging it to your recycle bin. Next, open your Start Menu, then search All Programs for any Norton files. If there are any, remove them. This should work to get rid of the program and you can then load your new Norton program.

Remote Technical Assistance

If you are still having difficulties, or if these steps are unsuccessful to remove the old Norton program, you might consider seeking remote support. At Filetonic, we recommend the assistance offered here. These technicians are available to discuss your problem live, and guide you through the issue.

What is PC Fixer?

PC fixer is a utility that can be used to detect computer problems. Once these problems are discovered, you get to decide whether or not you want to fix any of them.

Potential Problems Downloading PC Fixer

Problems with PC fixer can occur due to firewall settings, download manager related errors, or other simple issues.

Downloading Problems: Offsite Linking

Sometimes a message mentioning offsite linking appears when trying to download PC Fixer. Right clicking the PC Fixer link does not work. You need to left click on the link in order for it to load.

Downloading Problems: PC Fixer and Text and Banner Pop ups

Although the download should start automatically once you click on it, sometimes, it does not. When you click the download link, pop ups appear instead of the download. Try clicking on the first popup, which should include a mirror list of the locations for the download file. Follow the prompts and select save when that option appears.

Downloading Problems: PC Fixer and Firewall Issues

Your firewall might be blocking the download. Zone alarm is known for doing this. You can temporarily disable your firewall to allow the download. Enable the firewall immediately after the download is complete. You might be able to identify this as the problem if you are receiving requests for a password.

Downloading Problems: PC Fixer and Timeout Errors

If you are receiving a timeout error message, the download has probably started without being completed. Timeout errors can occur whenever the download site has become congested with online users. Simply try again at a time when most other individuals might not be using the site during non-peak hours. It can also occur due to temporary connectivity problems with your ISP or Internet Service Provider.

Downloading Problems: PC Fixer and Opening Issues

Once you have downloaded the file, it does not open. In some cases, the file is compressed and you need to have an archiver installed in order to uncompress it. Some versions of Windows have this type of program built into their system.

Downloading Problems: PC Fixer Corrupted File

If you receive a message that the PC Fixer file is corrupted, uninstall it and start over. An error probably occurred during the download.