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Graphics do not show in my email.

There are many reasons why emails that contain images show up either with a big red X where the image should be or a string of text instead of the picture. Usually, this has to do with the settings on your computer and the way the images are being sent in the email.

HTML in an email may not actually contain an image - it may contain a reference to an image that is downloaded separately. Microsoft Outlook 3 in particular, is known for causing problems with default settings for images. There are some fairly easy things you can do to try to fix the problem.

Check Settings

The easiest things to check are the settings in both Internet Explorer and Outlook Express. First, go to Internet Explorer. Open Tools and then Internet Options. Choose Advanced and find Multimedia. Make sure the item “Show Pictures” is checked.

Once you’ve done that, go to Outlook Express and click on Tools. Choose Options and then go to Security. Find “Virus Protection”. If the option “Do not allow attachments” is checked, clear it and then chose Apply.

Firewall

It’s possible that you have too much security in the form of firewalls on your computer. Windows comes with an installed firewall, but when it is coupled with third-party security that also has firewall protection, you can run into trouble. Try disabling the Windows firewall and see if that solves your image problem. To do this, go to Start and then Control Panel. Find Windows Firewall and click on the General tab. You can turn it off with one click. This is safe as long as you have another security system in place that has it’s own firewall.

Registry Fix

You can also try to fix the problem in the registry. Close Outlook and navigate to the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder . You can then see the folder in this key - it will probably be something similar to this: %USERPROFILE%\Local Settings\Temporary Internet Files\OLKxxxxx\. Delet all of the files you find in the folder and restart Outlook.

Delete Browsing History

Sometimes deleting your browsing history can help with images not showing in emails. Go to Tools and then Internet Options and delete the Browsing History. Go to Start and then Control Panel. Choose Internet Options and then General tab.  Under Browsing History, choose Delete.

Hopefully one of these options will get your images back in your emails - let us know if you need any more help.

I use Microsoft Outlook 2003 for email and frequently receive email replies that are replies to replies etc and all the messages from start to finish are shown. How do I get to print only the most recent reply without including all the previous ones?

I had to borrow my husband’s laptop which has Microsoft Outlook 2003 installed on it to make sure that the steps for selective printing in Microsoft Outlook 2003 are the same as they are in other e-mail clients such as Windows Live Mail. Indeed they are! So, this solution should be fairly universal to other users who want to print only the most recent message for printing.

The Print Dialog Box

Whether you’re using Microsoft Outlook 2003, Outlook Express, or Windows Live Mail, the Print dialog box is nearly identical consisting of a General tab and an Options tab. Normally, you’d go to File > Print, use the Control + P key combination, or click on the printer icon in order to bring up the Print dialog box. From there, you’d click Print and your printer would print the current document, in this case an e-mail message. However, this isn’t a normal situation, so let’s slow down.

Selecting Text

First, open the e-mail that you will be printing. Scroll through the message until you find the most recent reply and use your mouse to highlight the text that you want to print. Once the text is highlighted, then use the File > Print command to open the Print dialog box. In the General tab, look for the Page Range area where you will find: All, Selection, Current Page, and Pages. Since you want to selectively print the highlighted text, choose Selection. Click the Print button and your e-mail will print the e-mail with only the text that you selected.

What about the Headers?

I was a little concerned about the header information and whether or not it would be printed. The header information contains the To, From, CC, BCC, Date, and Subject lines. In most cases, you would want this information to print along with your selected text. No worries, it did. By using the Selection option, you are able to selectively choose the text to print while also printing the header information which helps identify and timestamp the message.

I cannot get into my Incredimail after I said yes to an update. Now I am getting the following message: “Critical error has occurred. Incredimail cannot continue this session.” I tried rebooting and using restore several times but no luck.

System Restore after Update Failures

Okay, so System Restore did not work, correct? Usually, if you have a valid System Restore point from before an update, you can roll back the computer to its previous settings by going to Start > Programs > Accessories > System Tools > System Restore. However, if you don’t have System Restore enabled or the restore points are from long before you installed Incredimail, then it won’t be of much help. Since System Restore didn’t do the trick, let’s see what else we can come up with.

Known Incredimail Update Issues

In the Incredimail Help Center, there’s a section titled Incredimail Upgrade - Known Issues. It lists two known issues with upgrades: a reboot loop issue and an installation script / fatal error. Links are provided for downloading the appropriate fixes. Unfortunately, this page is not dated, so it’s unclear whether these are old issues or current ones. In any case, the second issue’s solution should work for you as it provides a link to a “fixed version of the Incredimail upgrade.”

Reinstall Incredimail

Another option is to reinstall Incredimail from scratch. Incredimail claims that you do not need to first uninstall Incredimail. However, if the reinstall fails, you’d be smart to uninstall the original copy. If you uninstall the program first, you will likely need to reenter your information including your e-mail account settings as well as your contact list, so uninstall the program as a last resort.

If you are using the paid version of Incredimail and have lost your registration codes, Incredimail has a form that you can use to retrieve your product registration codes. You will need your original e-mail address that you used when you purchased the product in order for the retrieval form to work. Hopefully, that won’t be necessary.

Please help! I’m trying to export my address book from Yahoo to Roadrunner . And I’m just about done in! Please help me. As you can tell, I’m truly a non-computer person.

Okay, take a deep breath. We can help.

Yahoo’s Address Book

I have to admit, Yahoo’s address book isn’t exactly the most user-friendly address book on the Web. For one, it’s hard to find. For example, when signed into Yahoo Mail, you will see two tabs: Home and Contacts. You’d think that Contacts would have an Import/Export feature, wouldn’t you? It doesn’t; it has an Import Contacts feature under Options but not an Export Contacts feature. Instead, you need to access the Yahoo Address Book.

Click on the Options link in the upper left corner (it’s right next to Help). Choose Mail Options. This takes you to a new screen where you’ll see a pane of choices on the left side. Click Contacts. A new window opens and you are officially in the Yahoo Address Book! Under Management, click Import/Export.

Scroll down to the Export section. Choose Microsoft Outlook CSV and click Export Now. CSV, which means Comma Separated Values, is one of the more universal formats. Save the file to your hard drive by click Save when prompted and giving the file a unique name. Give it a name and save it in a folder that you will remember such as “EmailContactList2009″ in the My Documents folder. Close Yahoo and head over to Roadrunner.

Importing Yahoo Contacts into Roadrunner

Roadrunner.com offers both Web-based e-mail as well as POP3 access (for receiving your messages through a desktop client such as Outlook Express). Once signed into Roadrunner, click the orange Mail button followed by the Address Book button which is located in the big blue bar. Click the white Import button (beneath the blue bar). A new screen appears. Choose MS Outlook CSV and browse to your previously saved folder. In this example, you’d browse to My Documents and select the file named “EmailContactlist2009.”

Importing Yahoo Contacts into POP3 Client

If you want to use Outlook Express or Windows Live Mail to send and receive your Roadrunner mail, you can also import your address list into the client software. Let’s use Windows Live Mail as an example since this is the latest version of Outlook Express. The steps are similar for Outlook Express. Open Windows Live Mail and click the Address Book icon. Now click File > Import > Comma Separated Values (CSV). Browse to your saved e-mail address list, select Open, and click Next. You will need to pick and choose the fields that you want to import from a list. Click Finish. Windows Live Mail will then import the list.

I have Gmail as my email. Outlook Express keeps coming up when I want to send email. Where do I find Outlook on my PC so as to remove it? I use Mozilla as my main browser. I also have Explorer but do not use it.

Set Gmail as Default Email Client

You have a couple of options for this. You can start by setting your default email to Gmail so that Internet Explorer stops trying to be helpful and launching Outlook Express when you try to send an email. Here’s the link to the Google webpage with more instructions. In order to set Gmail as the default, you need to first download the Gmail Notifier, which is also available through the same link.

Remove Internet Explorer

Since you are using Mozilla and want Firefox to open Gmail as your email client, you can remove Internet Explorer, which might make the whole situation easier. Outlook Express is a component of Internet Explorer, so removing one will help take care of the other. The steps to remove Internet Explorer differ depending on the version of your Windows operating system.

If you are running Windows Vista or Server 2008:

1. First, close all your open windows and programs
2. Click the Start button, then choose Control Panel
3. Under Programs, choose Uninstall a Program
4. Now, from the Tasks pane, choose View Installed Updates
5. You’ll see a list of your installed update, scroll to and double click Windows Internet Explorer 8 - or your version
6. An Uninstall an Update dialog box will open, choose Yes to confirm
7. If you are prompted for an administrative password, enter it or press Enter
8. Complete the onscreen instructions - then restart your computer

If you are running XP or Server 2003:

1. Close all your open programs
2. Click Start, then choose Control Panel
3. Choose Add or Remove Programs
4. Scroll through the list and choose Windows Internet Explorer 8 - or your version, then choose Remove
5. Follow the onscreen instructions - then restart your computer

If you see more than one version or Internet Explorer in the Programs list, then you can remove them all. This should take care of the problem, and allow Gmail to open as your default email client. If, in the future, you want to use Internet Explorer again, it is easy and free to download and install new software. I hope this does it, good luck!

I have Windows XP and I want to send and receive emails through Outlook Express. Outlook Express doesn’t appear on my programs list although I can access it through the Help & Solutions. Also, I can send emails but not receive them. My ISP is Tiscali. Can you help?

Yes, we can help. First, let’s solve the problem with the missing Outlook Express shortcut and then we’ll look at setting up Outlook Express to receive your messages.

Missing Outlook Express Shortcut

If your icon for Outlook Express is no longer showing up when you click the Start button, the easiest way to get it back is to use the “Pin to Start Menu” option. This puts an icon for Outlook Express at the top of the list, making it unnecessary to click All Programs in order to find your e-mail. Now, if Outlook Express is located in the list when you click All Programs, this is really easy. You’d simply click All Programs, right-click Outlook Express, and choose Pin to Start Menu. However, it sounds like Outlook Express is not listed here either.

In this case, we will need to go directly to the source and create the shortcut from the actual Outlook Express executable file. To do this, right-click the Start button and choose Explore. Now, let’s find the Outlook Express executable. It is named msimn.exe. Type this file name into the Search bar. When it appears in the list, right-click it and choose Pin to Start Menu. Now, a shortcut will appear near the top of your Start Menu.

If you want one-click access to launch Outlook Express, send it to the Quick Launch area which is the area directly next to the Start button. Do this by right-clicking msimn.exe and choosing Add to QuickLaunch.

Receiving E-mail in Outlook Express

Now, let’s see if your incoming e-mail settings are set properly for receiving e-mail from your ISP. First, to Tools and click on Accounts. Click the Mail tab and highlight your account in the list. Choose Properties and click the Servers tab. Make sure that the incoming server is set as POP3. Also, make sure that the check box next to “Log on using Secure Password Authentication (SPA)” is empty.

According to Tiscali, the incoming and outgoing e-mail servers are as follows:

• Incoming (POP3): pop.tiscali.com.uk
• Outgoing (SMTP): smtp.tiscali.com.uk

Make sure that the server information is typed correctly. A missing period or a typo in the incoming server field could be behind Outlook Express’s failure to receive e-mail messages.

E-mail Backlogs

Another common issue with e-mail receive errors is when a single, large (or corrupt) e-mail is unable to come through. When this happens, no messages can come through until that message is out of the way. Since Tiscali has Web-based mail, head to the Tiscali Web site and log in. Click the My Mail icon and look to see if you have any messages in your inbox. Which message is the oldest? That’s likely the one causing the logjam, especially if it has a large attachment. Try deleting this message. Now, go back into Outlook Express and see if the other messages arrive.