New Purchase of Office?
I’m not sure if you’re having trouble activating a new purchase, or if there is a problem that has just come up. If it is a new purchase of Microsoft Office, then you need to be sure it is licensed for Outlook to operate properly.
Microsoft Office Licensing
When you first start Microsoft Office after installation, you will be asked to enter your Product Key if you haven’t already. If you choose not to enter the Product Key, you will be able to run Office 25 times as a ‘grace period’ before you must enter it. If you don’t it goes into Reduced Functionality Mode and behaves as read only and functionality is reduced. When you finally enter the Product Key, everything is restored.
Activate Outlook Manually
If you want, after you’ve installed Office, you can activate Outlook manually. Open Outlook. In the Help section, click “Activate Product”. The activation wizard will come up and walk you through the process.
Setting Up Outlook
Now that you have Outlook on your desktop, you will need to set up your email account. You will also need to gather some information such as the name of your email service, the type of email you are using (POP3, HTTP or IMAP), the kind of outgoing server (usually SMTP).
- Start Outlook.
- Go to the Tools menu. Click Accounts. The Internet Connection Wizard should start automatically. If it doesn’t, then go to Add and click Mail.
- You will be prompted to enter the information you have gathered including your user name, your email address, the type of email you use, etc.
- Try sending an email!
Outlook Troubleshooter
If you are still having trouble with your email, Outlook comes with a program that will help you pinpoint where the trouble is located.
- Go to Tools, then click on Options and then Maintenance.
- Check the first box labeled “Mail”. The operating system will create a text log file. When you send an email, it will show the problem.
- You can see the messages if you go to C:\Documents & Settings\ <your name>\Applications Data\Identities\ {the Global Unique Identifier}\Microsoft Outlook Express
- Click on smpt.log to diagnose your particular problem.
Most likely, your Outlook troubles will be cured with one of these simple solutions. Outlook is very reliable and complaints against the system are few.

Set up E-mail in Outlook Express
