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DLL errors

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MSmail Dll missing

I have problems sending email under Windows Live Mail. I get the error message “msmail.dll mail could not be initialized (0×80041161)”. Next, IE7 has started blocking access to MSN sites consistently. I also get locked out of Yahoo Messenger and receive notices to update Java and Adobe as well as low memory. My fourth question relates to another PC which says my Office 2000 Professional software is not found on the PC or CD-ROM, so how to correct this? Finally, is there a free anti-spyware program that works with AVG 8.0 free antivirus software?

Celeste StewartLet's take each question one at a time and see if we can't solve some of your computer problems.

Windows Live Mail Msmail.dll Error

The Windows Live Mail msmail.dll error appears to be related to a poor shutdown of the application. Many users have reported that rebooting has solved this problem while others have successfully solved it by going to Task Manager and ending any WLMail.exe processes running under the Process tab.

Internet Explorer Blocks Access to MSN Sites

Is it possible that someone has adjusted your security settings to block specific websites? For example, many companies create group policies that restrict users from visiting specific Web sites. I've heard of non-Microsoft Web browsers (such as Firefox) being blocked from accessing MSN sites but not necessarily Internet Explorer 7.

You might check your Internet Options settings to see if MSN sites have been added to the Restricted Sites list. Go to Tools > Internet Options > Security and click on Restricted Sites. Click on Sites. From here, you can add and remove sites. Likewise, your firewall may be blocking access to specific Web sites as well.

Yahoo Messenger and Updating Java and Adobe Messages

Yahoo Messenger periodically updates the underlying technologies used, thus requiring users to update their computers. Many users report problems with updating Java and Adobe. These two programs generally require a full uninstall before you download an updated version. Go to Add and Remove Programs and uninstall Java and Adobe before downloading and installing the latest version. Here's an article discussing Java installations.

Out of Memory Issues

Out of memory issues can be related to any number of problems. One of the biggest culprits is having too many programs running at once. Many of these are needlessly running, so it pays to close them - and prevent programs from launching automatically whether you need them or not. Another culprit is spyware. Thus, I'm going to recommend that you download Windows Defender if you don't have it already.

This free Microsoft product guards against spyware and features a handy Startup Programs management tool. Simply launch Defender, go to Tools, click Software Explorer, and view the Startup Programs list. When you see a program that you don't need to run at all times, click Disable (or remove if you want to remove it from the list completely).

While you're at it, go to Options and set up regular spyware scans.

Office Professional Software is Not Found

I'm not exactly clear on your Office Professional error. Was it previously installed on this PC and now it can't be found? If so, the shortcut may be corrupt. Shortcut icons do occasionally go bad. If this is the case, delete the shortcut and create a new one. Do this by right-clicking the Start button and choosing Explore. Now, let's navigate to the Program Files folder. Find the Microsoft folder. Next, find the Office folder. It may have a version number in its name. For example, I have Office 2007 and the Office folder is named "Office 12." Now, look for the various application files such as winword.exe, excel.exe, and powerpnt.exe. Right click each one and click Create Shortcut.

Free Anti-Spyware Programs

We recently reviewed a crop of antivirus programs for 2009. Of those reviewed, several offered anti-spyware protection. Of those, I did find one that is free for personal use. Avast Antivirus is a well-respected application that provides free virus and spyware protection for personal users. Read the full review here:

Comments [1]

Setting up Tom Tom navigator

Got windows 98 and received a gift of a Tom Tom navigator, but when I load it I get a bunch of missing dll’s, kernel32dll, pspai and so forth. How do I fix this? Walk me through. Thanks.

Kat DelongWhat you're seeing are DLL errors when you are trying to install a new program. The good news is that this is a pretty easy fix.

DLL Files

DLL stands for Dynamic Link Library files. These are files that are a combination of small programs that are used by the executable program that is running. These files allow the executable program to work with the external device. They may also contain source codes for specific functions.

So where did the DLL files go? Sometimes programs share DLL files with other programs that get modified or deleted because they are no longer being used. Sometimes a program assumes that you will have the DLL files on the computer so they don't include them at all.

System File Checker

The first thing to try is to run the System File Checker on your computer. Follow these steps to run this on Windows 98:

  1. Go to Start and then Programs and choose Accessories.
  2. Choose System Tools and then System Information and Tools.
  3. Go to System File Checker from the Microsoft Information toolbar.
  4. Enable the Check for Changed Files and Check for Deleted Files boxes.

System File Checker will scan for damaged DLLs and will replace original ones that are missing. This program may take awhile to run, so make sure you have enough time.

Download DLL Files

If System File Checker doesn't work for your problem, the best way to fix these DLL errors is to download the ones you need from a freeware website. If you don't have many DLL errors showing, you can either Google them individually to find sites that have them available, or go to a site such as I found both of the DLLs you listed on this site, but they are common and you can find them fairly easily anywhere. Download the DLLs and save them to your Windows/System directory. Make sure you are running good antivirus software before you start downloading files from the web.

If you have too many DLL errors to download each one manually, you can use a program such as Instant registry fixes or RegCure. These programs cost a little bit of money, but should fix all of your DLL error problems in one go.

Once you've fixed the DLL problems, you should be able to load your TomTom software with no trouble. Happy navigating!

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Missing connappi dll file

When I start my computer I get an error message: apdproxy.exe Cannot load because Connappi.DLL is not present (or something like that) may need to reinstall the program. What do I need to do?

Kate DubenskyResolving a ConnAPI.dll Error Message at Startup

About the ConnAPI.dll error message

This error message is related to a Photoshop Elements 6 installation error or corruption on a Windows based computer, especially if you use a Nokia phone to upload pictures. If you use a Nokia phone with your computer, then we can install or reinstall the software that the computer is looking for or, if you don't use a Nokia phone, we can remove the file. The file in question is called NOKIAManager.mox, and it is necessary if you want to upload photos from a Nokia phone.

Reinstall the Nokia PC Suite Software

If you use a Nokia phone to upload photos, you need to reinstall the Nokia PC Suite software that you can get here. This is an easy installation, and there are updates available through the same link. Even if you decide to delete the file today, because you don't use a Nokia phone, you can always install the software later if you change your mind.

Remove the Nokia Manager file

Some computers are programmed to look for this software program even if you aren't using a Nokia phone on your system. If you want to remove the file, follow these steps.

  1. Open Photoshop Elements
  2. Locate and select the folder named C:\Program Files\Adobe\Photoshop Elements 6.0\moxplugins
  3. Find the file called NOKIAManager.mox and drag it to the recycle bin to delete it.
  4. Turn off your computer and reboot to allow the changes to take effect.

Troubleshooting your Installation

If you have installed this software package before, you should use Windows Add/Remove to delete the application and then reinstall it. Also, check the website for any updates that have been released since your installation.

Solving the ConnAPI.dll error

Since the Adobe Photo downloader is programmed to open when you boot up your computer, you will get this message each time you turn your computer on. The downloader is also designed to scan for certain related programs or devices, such as this missing file. By either removing the file that issues the command for the program, or by downloading the program from Nokia to satisfy the file, you can quickly solve this error.

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Missing system32 dll file

I have just bought an Acer Aspire one with Windows XP notebook. I have tried to switch it on and the following comes up – “Windows could not start because the following file is missing or corrupt: system32hal.dll. Please re-install a copy of the above file.” How do I do this as no back up software was supplied with the notebook.

Kat DelongYou have what is called an OEM machine, which stands for Original Equipment Manufacturer. These are computers that have a deal with operating system manufacturers and ship their products with the software already installed. Because you don't purchase Windows separately, you don't usually get any Windows XP CDs when you get your notebook. As you've found out, this can be a problem.

The hal.dll is an error with the technology and drivers that let the Windows operating system communicate with the notebook's hardware. Hal stands for hardware abstraction layer, and this error usually occurs when you are upgrading Windows or you install Windows XP on a hard disk that doesn't have an operating system on it.

The general solution to this dll error is to uninstall Windows XP and then reinstall it from the disk. But wait, that's where you have your problem - there is no restore disk with your Aspire notebook. If you'd had this notebook for awhile, I'd tell you to try to get another install disk, either by borrowing one from somebody or buying a third party install disk from a site such as Bootdisk. The fact that this is a new notebook changes things a little bit.

It's possible that you have an inherent problem with this notebook that you need to address before the warranty runs out. Hal.dll errors are usually easily fixed, but they can indicate an improper installation of the operating system or a problem with the partitions. If you are still under warranty, I would contact Acer and demand that they either fix the issues or replace the laptop. They will sell you a recovery disk from their website here. Click on the link for eRecovery CD Purchase and they will ask for the serial number for your machine. At the very least, they should send you a free copy of the recovery disk.

The last thing you want to do is start your relationship with your notebook on a sour note. You can get an install disk and reinstall Windows Xp, but if it were me and I'd just purchased this notebook, I'd get Acer to fix it rather than do it myself.

Comments [5]

Missing newdev dll file

I accidentally deleted the wrong files and now my PC only has the background coming up once it's turned on. My search menu bar and my icons do not come up at all. The newdev.dll is missing and the normaliz.dll is missing also. I tried to download those missing files from someone else's PC onto a disc, but it needs formatted first? I cannot find my restoration CD.

Susan KeenanFinding a solution to the problem might take a bit of troubleshooting. Follow the strategies that appear to make the most sense to you to start with until you find one that works.

Attempt to Retrieve the Start Menu

Click CTRL & ESC. If you are lucky, the start menu and task bar will appear.

Open the Task Manager

Click CTRL & ALT & DEL. This opens the Task Manager. Click file→ Navigate to New Task→ Run→ Type in explorer.exe→ Click ok. If this works, the start menu and task bar will appear on your screen.

Run the System File Checker

Unfortunately, this can only be accomplished with the restoration CD, so if you have found it, you can attempt this task. Go to a command prompt and type in: sfc /scannow.

What is the newdev.dll?

The newdev.dll file is used to assist with the addition of new hardware devices to a computer. It is launched and put into action when a new hardware device is connected to a computer.

Internet Explorer 7 and normaliz.dll file

Installing Internet Explorer 7 can also be responsible for a missing normaliz.dll file. If this is the issue here, uninstall and reinstall Internet Explorer 7 to fix the problem.

Attempt to Retrieve Missing Files with System Restore

In some cases, it is possible to restore your computer to a previous state in time when all of the missing files were present. As long as you haven't used your computer at all, you should be able to restore the operating system back to a good working order. Even if you have used your computer, the possibility exists that you will be able to retrieve the missing files. Follow these directions and see if it resolves your computer problems.

  1. Click Start.
  2. Click All Programs.
  3. Click Accessories.
  4. Click System Tools.
  5. Click System Restore.
  6. Select "Restore My Computer to an Earlier Time."
  7. Click Next. At this point, you will get a chance to select the date that you want to restore your computer to. Select a date that is prior to the day that you deleted the files and click next.
  8. If prompted to do so, verify your selection.
  9. Close all open programs.
  10. Click next. The computer will reboot at this time and restart.
  11. Once the page with the title, Restoration Complete, appears, all you need to do is click ok.

Use System Restore at a Command Prompt

You can use this set of instructions to use system restore from a command prompt:

  1. Restart the computer.
  2. Press F8 during the initial boot up.
  3. Type the following command "%systemroot%\system32\restore\rstrui.exe" and follow the instructions as prompted.

Download Missing dll files

Missing dll files are available free from the following website: They have an easy search page that allows you to type in the name of the file that you are looking for or you can click on the first letter of the file name. Other

Using Data Recovery Software

It is also possible to recover deleted data including files using data recovery software. You can download Data Recovery Pro for a free preview to see if it can be used to recover your deleted files. If it can, you have the option to purchase the application. It can be accessed at the following location: Data Recovery Pro.

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Arcon Dll

I get a pop up (the procedure entry point ARCCON_GetFor GmidChangeLog could not be located in the dynamic link library ArcCon.dll.) How do I get rid of it?

Susan KeenanWhat is the ArcCon.dll. file?

The ArcCon.dll. file is associated with an ArcSoft product. This particular file is part of the software that checks for updates to ArcSoft products known as ArcSoft Connect. It isn't any type of malware, so you don't need to have any worries along those lines of thought.

What are ArcSoft products?

ArcSoft products can be obtained through the ArcSoft website. They include products related to imaging and multimedia solutions. Some of these products include software for digital cameras, web cams, media converters, video viewers, and iPhones.

What does the Message Mean?

The pop up message, "the procedure entry point ARCCON_GetFor GmidChangeLog could not be located in the dynamic link library ArcCon.dll" indicates that a problem exists with the software for the product. Basically, the current software trying to check for the updates and the version of software that exists on your computer are not matching up.

How to Prevent the Pop Up Message from Recurring?

If you want to stop the pop up message from constantly occurring, you have several options. However, first, you must decide whether you want to keep the program that the ArcCon.dll file is associated with on your computer. In order to do this, you must search through all of your applications until you discover which program it is. Next, decide if you are going to use this application ever again. If you are, then you should use either method 1 or 2 to fix the problem. If you do not intend to continue using the program, then you can use method 3.

Method 1

The first option involves visiting the ArcSoft website and checking for available updates or software patches for the ArcSoft application that you are using. Instructions are provided below. Typically, this will resolve the problem.

Method 2

The second option involves uninstalling and reinstalling the software for the ArcSoft product that you are using. Before you uninstall the application, make sure that you will be able to reinstall it using either a CD or a product key.

Method 3

The third option involves deleting the program if you are no longer in need of it. Simple use the Add/Remove utility to remove the software or follow the uninstall instructions provided by ArcSoft.

How to Obtain Updates for ArcSoft

Visit the following link to access the webpage for ArcSoft software downloads as well as software patches: ArcSoft Downloads and Patches. Each ArcSoft patch is designed to resolve problematic issues with various ArcSoft software applications.

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