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My laptop was infected with viruses and Trojans that shut down my system and corrupted Win32system. I set ATI driver, Intel PROSet, and ATI video drivers from CD as my Compaq is a 2002 version. Everything seems to work except the scroll on the USB mouse seems to turn off and on and select button is weird with clicking. USB mouse model: Aspire ball mouse or Imation optical (800 dpi) Might this due to a drivers problem? Problem extends to Internet pages, Word, and Excel. Is Genius Netscroll with drivers available on the net a solution?  Navi touch pad is okay. If there is a need to install new drivers, please provide a link.

Troubleshooting Mouse Scrolling Error: Testing the Mouse

If you have access to another laptop or computer, try using the problematic mouse with it and see if it works for you. If it does work with no problems whatsoever, then the problem is more likely with the original notebook than with the mouse. If the mouse does not work properly, then the problem is most likely that the mouse is in need of replacement because it is broken.

One other strategy that you can try is to clean the mouse with the track ball thoroughly. It is possible that the internal area where the track ball revolves is dirty or sticky. If it is, then it would explain the random behavior of the mouse. Use a small amount of rubbing alcohol and a cotton tip to carefully wipe the area inside the place where the track ball sits. Even a small amount of dirt or sticky residue can create a problem such as this.

Check to make sure that the USB port that you are trying to use is compatible with the mouse. For example, if you are trying to use a USB 2.0 mouse in a USB 1.0 port, you aren’t going to get optimal performance.

Troubleshooting Mouse Scrolling Error: Drivers

In all likelihood, it sounds as though you might need to repair the drivers for the mouse. Have you tried unplugging the mouse on shutdown, plugging the mouse in, and rebooting your laptop? Ideally, if the drivers are available, your laptop will load them and the mouse should work. If it does not, then it is possible that the mouse is no longer usable or the drivers need updating.

In order to check for an update on the driver’s for the mouse, you need to have the model number for it. If you have an Aspire ball mouse, then you can visit this link (Aspire) at Acer/Aspire’s website to check for mouse drivers. For an Imation Optical Mouse, visit this link Imation Downloads.)

Genius Netscroll Mouse

The Genius Netscroll mouse does offer the latest in technology, but I would advise you to check to see if it is compatible with your operating system and peripherals before making your purchase. You can visit this link if you want: Geniusnet.

I want to know how to restore all my drivers, my kids deleted them and then turned off System Restore.

First off, if the kids turned off System Restore AFTER they deleted the drivers, that’s actually good news. System Restore will roll the computer back to any point before your problems started, and may restore all of your drivers without any further trouble.

Free Drivercure Download

If you have a problem restoring or downloading device drivers for your PC, we strongly recommend you download the free DriverCure scanner. This handy tool will make sure all the exact match drivers are installed so that all programs and hardware operate properly.

Free Download - Fixes Windows Problems and Errors!

System Restore

You may have already figured this out, but to turn System Restore back on so that it will continue to set restore points, go to Start and right click on My Computer. Choose Properties. When you see the System Properties dialog box, click on the System Restore tab. Uncheck the mark by “Turn off System Restore”. Close the dialog box.

To use System Restore in normal mode, go to Start and then All Programs and Accessories. Choose System Tools and click on System Restore. You will see a Welcome Screen. Choose “Restore my computer to an earlier time”. Click Next and you will be asked to select a date to restore to - pick a date that is just before the kids started messing with your computer. The computer will shut down and reboot. See if your device drivers have been restored.

Device Driver Rollback

If that doesn’t work, you can try the Device Driver Rollback feature from Microsoft. You need to be logged in as an administrator. Go to Start and then Control Panel. Choose “Pick a Category” and then Performance and Maintenance. You will see “or pick a Control Panel icon” - click System. You will see the Hardware tab. Choose Device Manager. You will need to expand the device type you want to work with. Right click that device and click Properties. On the Driver tab, choose Roll Back Driver. You will be asked if you really want to roll the driver back, choose Yes. The system will restore, click Close and exit the Device Manager.

Manually Restore Device Drivers

Free Download - Fixes Windows Problems and Errors!

If all else fails, you will have to manually restore the device drivers either from the CD that came with the device or by going to the device manufacturer’s website. You can also try third-party software such as Driver Genius or DriverCure that will manage most device drivers for you. In older computers, you will have to get each device driver separately, but in newer computers there should be an easier way. In newer systems, all of the device drivers are kept on the motherboard, so if you update the driver for the motherboard, all of the other devices should be updated as well. You should be able to find the motherboard driver on the CD that came with it, or by going to the website for the manufacturer.

Hopefully, it won’t be too difficult to get your device drivers back. In the future, tell the kids to stay away from the computer until they can make themselves useful and fix it for you.

My USB ports were having trouble connecting to hardware such as Tom Tom, iPods, etc. While trying to fix this, I clicked a button to restore the driver. The PC sent a warning and then shut down. Now, the PC is fine except none of the USBs work. This includes the mouse. Therefore I cannot use my PC at all.

I’m hoping that your keyboard at least works so that you can do some basic troubleshooting. If not, does your computer have a PS/2 port (it’s a round port commonly used for PS/2 keyboards)? Try using a PS/2 keyboard or a buy a USB-to-PS/2 adapter if the computer has this type of port. Even if that’s not an option, there are a few steps that you can try.

The Old Disconnect the Power Trick

As technically marvelous as computers are, sometimes they respond to low-tech solutions. When devices such as USB ports fail, the computer needs a good reset to clear out any residual power in the motherboard. If you have a laptop, unplug it and take out the battery. Leave it disconnected for about five minutes. If the computer is a desktop, unplug it from the power source and keep it disconnected for about five minutes. Plug back in and reboot. Any luck?

Enable USB Support in the BIOS

It’s possible that the computer’s BIOS is no longer set to “enable USB support.” Boot up the computer and immediately start pressing the Delete key as it boots (or whichever key your computer indicates it the correct key for entering the BIOS screen). Once in the BIOS, look for the USB mouse and keyboard support section and make sure that USB support is enabled.

Safe Mode

Let’s see if your computer will boot into Safe Mode and allow you to use your keyboard and mouse. Safe Mode loads the most basic device drivers, so there’s a slight chance that you can use your keyboard and mouse. To get into Safe Mode, boot the computer and start pressing the F8 key. Pick Safe Mode with Networking (so your computer can search online for device drivers) from the list.

Once the computer is loaded, you can then go into Device Manager and troubleshoot the USB problem. Click on the USB category that has a yellow icon next to it. The yellow icon will tell you which device is acting up. You can either update the driver by clicking the Driver tab followed by Update or uninstall this item and then reboot the computer. Uninstalling devices tricks Windows into detecting new hardware and installing the appropriate device driver. Once Windows installs new drivers, you need to reboot the computer to allow the update to take place.

System Restore

Assuming that you can use a PS/2 keyboard, the easiest thing to try is System Restore. If your computer has a restore point from before the problems began, rolling the system back in time will solve your problem! If your mouse won’t work but you have access to a PS/2 keyboard, you’ll need to use keyboard commands rather than the traditional clicking your way to Start? Programs > Accessories> System Tools > System Restore. The easiest way in this situation is to boot up into Safe Mode with Command Prompt. Once you have a command prompt, type in the following command: %systemroot%\system32\restore\rstrui.exe

Pick a restore point from just before the problems began and follow the prompts. Once restored, you’ll need to update your operating system and reinstall any programs or hardware added since that point in time. Your data files are not affected by this process.

I would try the “old disconnect the power” trick and System Restore options first.

Why am I not able to install the driver device system?

It can be frustrating when the installation of the device driver system doesn’t go as planned. In many cases, the situation is one that can be resolved readily enough, but in other cases, there’s just nothing that you can do to fix the problem.

Error Messages for Driver Device System Installation Errors

No matter which error message is generated when the installation of a device driver fails, it is a frustrating experience. Common error messages include:

• Driver not found
• Driver install error
• Driver problem
• Driver import error

Typical Scenario for Driver Device System Installation

Typically, the operating system on the computer searches for the driver for the device. Then, it imports the driver and installs it to the proper location after which it is loaded.

Typical Scenario for Driver Device System Installation Failure

When the installation of the driver fails, it is usually occurs because:

• The driver is missing entirely.
• The driver is incompatible with the operating system.

Missing Driver

Today’s plug-and-play devices have made computer users lazy. We simply plug a new device in and wait for it to load the drivers. However, there are a few devices that still require the user to place the installation CD into the drive in order to load the driver for the device. Check to see if maybe this is the problem.

Corrupted Drivers

In rare cases, the driver that has been included with the device is corrupted and therefore, it won’t load. If that might be the case, then the manufacturer of the device should be contacted and a replacement should be requested. You can often find driver downloads on the manufacturer’s Web site.

Incompatibility Issues with Device Drivers

In some cases, a particular device is not compatible with the operating system or other devices on the computer. When it isn’t compatible with the Operating system, the driver simply won’t load on the computer. Check the documentation for the device including the system requirements to determine if that is the problem. For example, a driver designed for Windows XP won’t necessarily work on a Vista computer.

Troubleshooting Failed Driver Installation on Vista

If you are using Windows Vista, you can check for helpful information on the failed driver installation by using the “Problem Reports and Solutions” which you will find in the Control Panel. Once you open it, look for information pertaining to the specific device that you are trying to install.

Troubleshooting Failed Driver Installation with Device Manager

You can access the “Device Manager” for information on the particular device driver that you are attempting to install. To do so:

• Select “Start.”
• Select “Control Panel.”
• Select “Performance and Maintenance.”
• Select “System.”
• Select “Hardware.”
• Select “Device Manager.”

I have just completed a system recovery on my PC that’s running Windows XP, but I cannot get the PC to pick up the AGP slot with the video card in it, any advice?

Windows System Restore

As you might already realize, the System Restore function rolls your computer back to a previous state. This operation can be extremely useful if you have encountered recent problems but, along with removing any negative changes, System Restore will also remove any positive changes that you have made to your system. As a result, you will need to re-add the updates and software programs that you have added since the date you rolled your computer back to.

Device Drivers

You probably need to update your drivers to allow your computer to recognize the video card. Device drivers are small bits of software that allow the computer to recognize and communicate with different devices that you add to it, such as video and graphics cards. It’s likely that the system recovery you performed removed some added driver software and replacing it will hopefully solve the problem.

Use Device Manager to get Details of your Drivers

The first step is to find out the make and model of your video card. If you aren’t sure, you can use Device Manager to check using Windows XP.

1. Right click My Computer, choose Manage, and then Device Manager
2. Scroll through the list to find your video or graphics card
3. Double click the device listing
4. Right click the specific device and choose Properties
5. Under the Driver tab, choose Driver Details
6. Go to the manufacturer’s website and look for any available drivers

Update Device Drivers

To update the driver using Windows XP:

1. Double click the device listing that you want to update
2. Right click the device driver listing
3. Choose Update Driver
4. This will launch the Hardware Update Wizard
5. Follow the Wizard’s instructions to update the driver

Update Windows and Security Software

It is also a good idea to update the rest of your software programs because the System Restore most likely removed all your added updates. Use this link to check Windows Updates and re-install the recommended software. You should also go to the websites for your antivirus and malware security programs and get your defenses up to date.

PC World recently reinstalled Windows XP on my Toshiba Satellite and they had to install a driver to make the sound work. The sound has been working for the last few days but now it isn’t. I went onto the Toshiba website and tried to download the sound driver but it just says: driver installation failed could not find media device for this driver. I’ve even tried to request hotfix downloads but it only has options for Windows 2000 and so says: setup has detected that the Service Pack version of this system is newer than the update you are applying. Help me to get my sound back please!

High Def Devices

From what you’re telling me, it looks like you need to install the Microsoft Universal Audio Architecture Bus Driver for High Definition Audio Devices package. This link is direct to Microsoft and works with Windows XP and the Service Packs that have probably been installed on your machine. This is a common error message when using high definition audio components.

Before you download this package, make sure you have downloaded and installed the latest Windows Service Pack onto your machine. It sounds like you have because of the error message, but it can’t hurt to be sure. After you have downloaded the UAA and the Service Pack, you may still have problems. If you do, go to the Device Manager and look in System Devices. If you see a device with an ! next to it that is listed as a PCI device you need to update that driver as well. You can either right click on it to update the driver or delete it and reboot.

Device Manager

If downloading that package still hasn’t solved your problem, you can try to find the problem in Device Manager. Go to Device Manager and see if there are errors or conflicts listed. Is there an option for “Sound, Video and Game Cards”? If you can see it there, highlight it and press Delete. This will take it off your system. Shut down the computer and reboot - the computer should detect the sound card and install it. If it doesn’t, you will need to go to the manufacturer’s website and find the correct driver to download. You may need to find the sound card manufacturer, which may not be the same as the computer manufacturer. You can find the manufacturer for the sound card here in Device Manager.

I think that by following the links provided, you will find the downloads you need to get your sound back. If you still have problems, please let us know.