The ports on my computer are essential components for all of my peripheral devices since they facilitate the transfer of data from one to the other. Without them, I wouldn’t be able to use my scanner, printer, mouse, or any of my many other devices. How dull would that be? So, you can totally understand my frustration when one of my peripheral devices doesn’t work and I am tossed back into basic computer usage. It’s rather like going to the movies in the days prior to surround sound, combo snack packages, and plush, tiered seating. It just doesn’t cut it.
The problem that really gets to some people is trying to figure out whether it’s the device, the cable, or the port that isn’t behaving itself. Any one of these three items could be the cause of the failure of a peripheral device for a computer failing to work. Plus, the driver for the device might not be working properly. This really isn’t much of a problem though, because whenever a peripheral device doesn’t work properly, I can do a bit of troubleshooting to narrow down the exact cause.
Tip 1
Since so many other problems can lead me to suspect that the port is defective, I am going to start by eliminating certain issues as potential causes of the malfunctioning device. The simplest facet to check is whether or not the cables are securely connected to the port. First, I am going to shut down my computer. While it is off, I will double check that the cable is securely connected to the computer as well as to the device itself. I will also check to make sure that the device is connected to the proper port. Once I am finished, I can boot back up. If the problem is related to the driver, rebooting the computer might also allow the driver software to load up properly.
Tip 2
The next place to continue my search is the Device Manager for my computer. Typically, this can be found easily enough by going into System Properties. Depending on my operating system, I might follow this path to locate it: Start→ Control Panel→ System→ Hardware→ Device Manager or this path: Start→ Settings→ Control Panel→ System→ Device Manager. No matter what system I am using, the path will be similar.
Next, I need to locate the device that I want to check the status of. Depending on the operating system, I will either right click and check the properties for the device or click the device status under general information. If a red X is next to my problematic port, I can right click to access its properties to see if the device is marked as enabled. If it isn’t, I can click to enable it and restart my computer. It should work properly at this point.
Tip 3
If none of the above work, I should visit the manufacturer’s website to check for updates to the device driver. Installing the updated driver should resolve any problems with the peripheral device.




