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I have an HP Photosmart C6380 printer. I have just replaced the black inkjet and although I have cleaned the print heads twice, it is not printing.
HP Print Diagnostic Utility
HP offers a print diagnostic utility tool that may be able to pinpoint or resolve the problem. You can download this tool directly from HP's website. Once downloaded and installed, it will automatically search for your printer. Once found, simply click the Fix Printing button and the tool will search for problems that it is capable of solving.
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
Double Check Cartridge Type
This printer takes two ink cartridges, a regular black and a photo black. Double check that the right type of cartridge is in the right slot.
Cleaning the Cartridge and Print Heads
When you cleaned the print heads, did you clean the actual cartridge or the print head assembly? Did you physically clean them or did you use the printer's cleaning mechanism? Since there are three different options, let's go through each one.
- Cleaning the print cartridges from the control panel. Make sure you have paper in the printer. Press Setup > 6 > 1 which effectively selects Tools > Clean print cartridge.
- Physically cleaning the ink cartridge. There are two sections that need to be cleaned: the ink window and the electrical contacts on the bottom of the ink cartridge. Use a lint free cloth (a coffee filter works well) to wipe away any debris.
- Pysically cleaning the HP print head assembly. You can remove the entire print head assembly and clean it. First, remove all of the ink cartridges, lift the latch handle, and lift the assembly out. Work quickly because the cartridges can dry out if left out for more than about 30 minutes. Make sure not to touch ink nozzles or the electrical contacts with your fingers. Turn the assembly upside down and use a damp lint free cloth (use distilled water, not tap water) to wipe three areas: the plastic ramp on the side of the nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. Next, use the same damp lint free cloth to wipe the electrical contacts located inside the printer. Dry all areas and reassemble.
Hopefully a little extra cleaning will do the trick.
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
Celeste Stewart | March 30th, 2012
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