Replaced broken screen on my Acer Aspire One D255E. Replaced with exact screen as far as the numbers. The screen comes up white, with no data. I am using an external screen that works fine. Computer is configured to run both screens. Is this a bios problem? Computer was not abused. I see nothing on NEW screen.

Acer notebooks have a reputation for being contrary when it comes to replacing their screens. Since a blank screen at startup can have a number of reasons behind it, it takes a bit of troubleshooting to come up with a solution. Try the following suggestions one at a time and see if you can find a fix for the problem.

Troubleshooting White Screen Display: Video Cable Connector

Since the secondary monitor that you hooked up is working, the problem might be with the ribbon cable connector/video cable connector in the laptop. The whiteness of the screen suggests that the back lights are still working. It sounds as though the video cable connector is loose and you'll have to manually reseat it so that the screen works. This is going to be a delicate task, so take your time when using the following directions.

Reseating the Video Cable Connector

• 1) Find a small pair of needle nose pliers and a screwdriver.
• 2) Disconnect the power supply from your Acer laptop.
• 3) Search for and remove the hinge cover screws that connect the screen to the laptop.
• 4) If necessary, remove the keyboard cover as well for better accessibility.
• 5) Take the needle nose pliers and gently pull on the white connector plug.
• 6) Using the needle nose pliers, apply gentle pressure to bring the pins into closer contact with each other.
• 7) Use the needle nose pliers to carefully check to see if the slender wires on the side of the screen are connected firmly at their connection points.
• 8) Check the cable connectors to make sure they are snug. If necessary, unplug them and then plug the cable connectors back in.

If this procedure did not work, try the other suggestions.

Troubleshooting White Screen Display: Boot Up into Safe Mode

Try booting up your Acer in "Safe Mode" using whichever key your manual indicates that you should use. If you don't have the manual, just try one key ("F2," "F10," "F8" "F12" ) at a time until you find the one that boots up your machine in "Safe Mode." If you are lucky, you will see the screen that appears for "Safe Mode" instead of a white one.

Troubleshooting White Screen Display: Boot Up with the Installation Disk

If it is available, boot up the Acer laptop with the installation disk. Press the "ESC" key on the keyboard along with the "f1" key while you are booting up. If this is successful, you should see "Check System" appear on the screen.

Susan Keenan | April 25th, 2011
Tags: acer screen replacement, replace acer screen, white screen
Categories: Hardware

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