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Deleting Troublesome Files

My McAfee 8.5i found a Trojan in a file named rhhlty.dll but the McAfee was not successful in cleaning or deleting the file. I have tried deleting and/or renaming the file unsuccessfully using the command prompt. An "Access denied" message was displayed in answer to my attempts. Is there a way to delete the problem file?Kate Dubensky

Deleting the Undeletable

Luckily, yes. There are ways to get around that clever malware that attempts to hold on to infected files by denying you access and telling you that the file is in use or otherwise unavailable. The exact process varies a bit according to Windows operating system release, but here are the general directions for a manual removal.

Manual Removal of Undeletable Files

Step A:

1.  Click the Start button, choose Search, then All Files and Folders

2.  Type the name of the file that you want to delete into the Search box

3.  Double check that the "Look in" box displays the right drive - most likely C/ hard drive

4.  Click the Search button and wait for the system to find the file

5.  When the file displays, use your mouse to right click it

6.  This will prompt the drop down menu, choose Properties

7.  Now, write down the file's location eg: c:\windows\system32\fileyouwanttodelete.exe

8.  Next, click to close the search box

Step B:

1.  Click the Start button, choose Run

2.  Type CMD into the bar and then press Enter

3.  This will open a Command Prompt

4.  Keep the Command Prompt box open, but click to close all other open windows and programs

Step C:

1.  Click Start, then Run

2.  Type TASKMGR.EXE and click Enter

3.  This will launch the Task Manager

4.  Choose the Processes tab, then click the process called Explorer.exe

5.  Choose End Process

6.  Without closing Task Manager, minimize it so you can go to the Command Prompt box

7.  Using the Command Prompt, change the file's directory using the CD command - type in cd\windows\system32 and click Enter

8.  Now, type in DEL fileyouwanttodelete.exe

9.  Pull up the minimized Task Manager window and click File, then New Task, then EXPLORER.EXE to re-start the Windows shell

That should do it. Now, close all the open windows, then restart your computer and hope for the best! Good luck!

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