I am a University of Phoenix online student. I am having problems staying logged on but have no problems with any other websites. What can I do to fix it? I've checked and UoP doesn't have any problem on the school's end in my account. I have been dealing with their techs with no results.

This one is tough, especially since the IT techs at UoP aren't finding any problems on their end. Since the problem is isolated only with this Web site, you would think that the problem is on the site's end. It certainly could be, or it could be a conflict between UoP's programming and something on your computer. Let's try a few experiments.

Use Safe Mode with Networking

If you're familiar with Safe Mode, you know that it loads the bare basics of your computer system. By eliminating the clutter, we may be able to find out if something on your system is interfering and logging you off. Since you have to go online, choose Safe Mode with Networking. Reboot your computer, press the F8 key as it loads, and choose Safe Mode with Networking. The screen may look strange because of the default display settings. Log into UoP and see if you have the same problem. If not, we know that something on your computer is interfering (perhaps the firewall or computer security program?) and can then dig deeper.

Enable Cookies

If you still have the same problem, reboot back into normal mode. Now, let's make sure that your computer has cookies enabled. Web sites use cookies to keep users logged inyou're your computer is refusing the cookie from UofP, then you'll be logged off. Launch your Web browser and adjust its privacy settings to allow cookies. In Internet Explorer, go to Tools > Internet Options and click on the Privacy tab. You can either adjust the slider bar to a lower setting or you can click on the Sites button and enter University of Phoenix's URL as a site that is always allowed to use cookies.

Update Browser

While you're at it, go ahead and update your Web browser to take advantage of any fixes issued by its developer. While it's unlikely that Microsoft has been working on a fix for an issue with this particular Web site, you never know. There may be some underlying bug that's been repaired.

Switch Browsers

Finally, try logging into your account using a different browser such as Firefox or Google Chrome.

Celeste Stewart | November 12th, 2009
Tags: log off error, logon error, Website log off
Categories: Web Browsers

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