/ Cannot Open Incredimail

Cannot Open Incredimail

Incredimail problem: I have been trying to find an answer for this for about 4 days now. I called my ISP and they of course said uninstall it. When I open Incredimail it wants to know if I want to “Download -Open or Save. It does the same thing when I try to send. I had ESET on my computer and had to use their uninstall program to get rid of it. I was wondering if that took out something I needed. I have uninstalled Incredimail and reinstalled it (it didn`t help). I have asked for help all over and no one seems to know what the problem is. I have Vista Home Basic 32-bit, FireFox, and IE for browsers.

Susan Keenan

Incredimail can be difficult to uninstall. If all of the files haven’t been uninstalled properly, then the reinstallation of Incredimail will not work properly. Incredimail can also offer some incompatibility issues with other programs. Without knowing for sure which problem you are dealing with, you’ll have to go through each one of the following suggestions until you find out which one solves the problem for you. Start at the top with the directions for ESET as that is the most likely solution to your problem.

Incredimail Problems: ESET Security Setting

If you are using the ESET Smart Security application, you might be experiencing a common problem between this application and POP3 accounts. The security settings are high to disallow the intrusion of spam. This creates problems with certain email applications including Incredimail. What you need to do is to adjust and possibly even disable the NOD32 email protection. Try this fix:

Click the ESET icon (should be located in the system tray) to open the program or follow this path: Start>All Programs>ESET>ESET Smart Security or ESET NOD32 Antivirus.
Press the “F5” key to show the Advanced Setup dialog screen.
Search for the following in the display: Antivirus and antispyware>Protocol Filtering.
Select the option labeled, Applications marked as Internet browsers or e-mail clients’ option.
Select “Antivirus and antispyware>web access protection>’HTTP’>web browsers from the Advanced Setup dialog screen. Make sure that the only entries are for the web browsers or email clients that you use.
Select POP3>email clients.
Look for the slider in the following area: Email protection>POP3>Compatibility. Once you find it, slide it over to the left.
Select OK to save the changes that you have made.
Try to use the Incredimail application. If it still does not work, repeat these steps only this time move the slider all of the way over to the left and try again to use Incredimail.

Incredimail Problems: ESET Real Time Protection

ESET has been known to freeze up email applications due to its real time protection capability. This causes the program to freeze or act oddly in the manner that you have stated. Excluding Incredimail from the real time protection might be the fix that you need. Follow these steps:

Click the ESET icon (should be located in the system tray) to open the program or follow this path: Start>All Programs>ESET>ESET Smart Security or ESET NOD32 Antivirus.
Press the “F5” key to show the Advanced Setup dialog box.
Search for the following in the display: Antivirus and antispyware>Exclusions. Now, select “Add” from the bottom of the dialog box. This generates the “Add exclusion” box.
Search through the directory and select the main exe file for Incredimail in order to exclude it. This file should now appear in the exclusion field.
Select ok.
Select ok again.
Go back to the Advanced Set up and select Antivirus and antispyware>web access protection>HTTP>web browsers.
If Incredimail is listed, then you should double click on the box that is next to it to generate a red X. Click ok. If you don’t see it listed, select Add from the bottom and search for the .exe file for Incredimail. If you see it double click it to generate the red X. Click ok.
Reboot your computer.

Incredimail Problems: Use the Repair Feature

The Incredimail program has a repair feature that can be used at anytime when you are having problems with it. All of the information that you already have in the application is saved during the repair process too! If you haven’t already tried this strategy, do so now. Just follow these steps: