I have an HP SR5223WM desktop with an Asus M2N 68-LA motherboard (Vista 32 Home Basic). My CD and DVD-RW drives stopped reading discs but still show as installed and in device manager. The system will not reinstall their drivers. Any suggestions on how to return them to previously working conditions?

There are a few options we can try including using System Restore, updating the drivers manually, and using a Microsoft "Fix It" tool.

System Restore

First, if your CD and DVD drives just recently stopped reading discs, it could be a problem related to a bad operating system update or file corruption. If so, and if you have a current System Restore point, you can use System Restore to roll back your system to an earlier point in time. Go to Start > All Programs > Accessories > System Tools > System Restore and choose a restore point from before the drive issues occurred. System Restore will recommend a restore point, usually the most recent one. If the problem has been going on for some time, you'll want to click on "Choose a different restore point." System Restore will then list recent restore points. These may not go back far enough in which case you will need to check the box that says, "Show restore points older than 5 days."

System Restore has its limitations. First, System Protection must be turned on. If you turned it off, you won't have a restore point at all. Next, older restore points are eventually overwritten by new ones, so you can't go too far back in time.

Update Drivers

If System Restore doesn't do the trick, you can try updating the CD/DVD device drivers again. How did you initially try updating them? Via Windows Update? Device Manager? These methods are only as good as the drivers that Microsoft has on file. Since your system didn't update the device drivers, it's possible that Microsoft doesn't have new drivers on file for your drives. Check with the CD/DVD drives' manufacturers for updated drivers and then install them following the manufacturer's instructions.

Another trick that you can try with Device Manager is to "uninstall" the drives. Once uninstalled, reboot Windows. Windows will then detect the "new" hardware and install the most current drivers for your drives. To do this, go into Device Manager, right-click the drive that you want to uninstall, and choose "Uninstall" from the menu.

Microsoft Diagnostic Tool

Finally, Microsoft has a "Fix It" diagnostic tool designed specifically for diagnosing and repairing issues such as CD and DVD drives failing to read discs. You can read more about this particular tool and download it for free at Microsoft's Help and Support Web site.   

Celeste Stewart | October 18th, 2009
Tags: device driver failure, driver reinstall, reinstalling device driver
Categories: Device Drivers

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