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I need to reload my Sims3 game but can't find the original box with the serial number? What do I do?
It drives me crazy when product keys are on the box rather than on the jewel case, or better yet, the CD. After all, how many of us keep old software boxes lying around the house? Plus, half the time, the boxes get mangled because of over aggressive packaging. But, enough venting. Let's see if we can figure out how you can reinstall Sims3 and reactivate it.
Retrieving Sims3 Serial Numbers via The Sims3 Web site.
If you registered your copy of The Sims3 at the The Sims3 Web site, then you may be able to recover your serial number there.
Contacting Electronic Arts
Electronic Arts has two mechanisms in place for replacing illegible or lost serial numbers. If the serial number is illegible and you purchased the game in the last 90 days, the replacement will be free. You must submit the page from the manual or the jewel case insert containing the illegible serial number to Electronic Arts before you will receive your new serial number. Since this doesn't apply to you, let's take a look at EA's policy for lost serial numbers.
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
Unfortunately, this option is going to cost you $10 USD. You will need to submit a check made out to Electronic Arts, proof of purchase, and explanation, and your name, address, and phone number to:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753
Now, what does Electronic Arts consider "proof of purchase"? If you have the user's manual, the proof of purchase is located there. If you do not have it, then Electronic Arts will accept a photo or a photocopy of the Sims3 game disc.
For further instructions and conditions, visit this EA Tech Support page. In fact, you might want to explore the tech support pages here for The Sims3 as there's a wealth of information, patches, and advice offered. For example, the latest patch, patch 1.2.7, has been released. Among other things, it fixes a game freeze error that occurs when Sims characters clean out their refrigerators. You might want to patch your game after you receive your replacement serial number.
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
Celeste Stewart | July 21st, 2009
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If you installed the game but didnt register, can you recover it from off your pc.
Ok, I lost mine, Ive went on EA site and i can not find it. This has only happened recently, Can someone help me? Or better yet give me a random code that is sure to work?