I am trying to get back into full tilt poker but it tells me that my name is already taken. I have had the same username for over ten years!
Troubleshooting User Name Problems
Some of the common reasons behind the message “user name taken” are simply human error due to computer use. It is quite common to save our data and to click on the data that appears below our typing to fill in user names, passwords, etc. However, sometimes this information isn’t always correct due to mistyped words or phrases. Take the time to type your user name in full and see if that helps.
Also, check to make sure that you are using upper case letters if that is what should be used. You also need to check that your password is correctly spelled with spaces, numbers, and upper or lower case as needed.
Troubleshooting User Name Problems: Clear Temporary Cache
It is possible that your computer is just experiencing a glitch, so clear the temporary cache, cookies, stored passwords, and browser history on your web browser. You can generally access this on the section beneath the “Tools” option of the browser.
Troubleshooting User Name Problems: Account Expiration Possibility
How long has it been since you last used this account? Some websites link expiration limits to their accounts. If you have exceeded the limit for yours, then you need to reapply for an account and you will have to select a new user name since the one that you want to use is already taken.
Troubleshooting User Name Problems: Miscellaneous
Is it possible that you are trying to sign in when you have already done so? Have you selected the option to click “Forgot Password?” If it has been a while since you last played, is it possible that you are typing upper case when you need lower case or vice versa? Have you switched browsers? If you have, is the game’s website compatible with the new browser that you are using? Try to log in on a different time of the day since it is possible that the website is experiencing difficulties and creating the user name problem for you.
Customer Service Option at Full Tilt Poker
If you are having an issue with your password/username at Full Tilt Poker, you can contact the customer service department at Full Tilt Poker directly. This particular department deals with issues related to username/password use. Use the following email: password@fulltiltpoker.com.
Susan Keenan | June 30th, 2009
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