My computer has a nasty virus and I want to do a restore. I have done this twice in the past with no problems; however this time the computer does not recognize the restore disc. Other CDs work but it won’t start the restore upon startup or if I try explore after it starts. 
Since you’ve completed this task twice before, it sounds as though you know what you are doing. The best tip that I can offer might very well be to tell you to find a replacement restore disc for the computer. In the meantime, you should make run a good virus cleaner to rid your computer of the infection. One question I might ask is whether or not you checked to make sure the computer is set to boot from the CD, because if it hasn’t been set to do so, it won’t be able to do so. Another option that you have is to run an anti-spyware/anti-virus application to get rid of any bugs your computer might have that could be preventing you from restoring the computer.
Computer Recovery
In general, the best way to protect your computer is to run a virus scan on a regular basis so that you can remove any infections before they create too much damage. If any residual damage occurs, then you can use a registry cleaner or utilize the chkdsk utility to clean up the damage and double check the health of the hard drive. If you can complete a startup repair, it will fix your computer so that it works properly.
Restore Computer
If your computer is experiencing another type of problem, it could be interfering with the recovery CD. Try disconnecting any unnecessary peripherals from the computer and attempt to use your recovery CD again. It’s a long shot, but worth a try.
If your computer came with a preinstalled version of Windows, the manufacturer might have included system recovery options on your hard disc. It’s worth checking it out just in case they are there.
Replace Recovery Disc
It sounds as though the recovery disc might have become corrupt, making it unreadable. This does happen with discs. Is the disc readable on other computers? Depending on the operating system/computer system that you are using, you should be able to replace the recovery disc by contacting the manufacturer. If your computer is still under warranty, you can contact the company that you purchased it from. Since I don’t know what version you are using, the best I can do is to offer you this link for Microsoft. It provides specific contact information for a wide variety of locations and items.
Susan Keenan | June 26th, 2009
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