I need to reboot my computer every 6-8 hours to get new e-mails.
Since you can get your new emails each time you boot up, I am guessing that the problem is not with your e-mail account settings. Check those just in case and make sure that everything is okay, especially if you are having your emails forwarded from one account to another.
Email Troubleshooting: Outlook Express
How often is your e-mail application set to check for new messages? If it’s not set to send, this could be part of the problem. By starting the program, the program will send and receive initially, but won’t do so again unless you tell it to or restart it. Check by going to Tools > Options and find the “Check for new messages” section. (These steps vary by e-mail client). Set it to 10 minutes.
If the email application that you are using is Outlook Express, then you can use the “Detect and Repair” tool that is offered with this application. It troubleshoots problems either receiving or sending emails. To access it, open your Outlook Express application, select the “Help” section, and select the “Detect and Repair” tool. Then, all you need to do is follow the prompts. Hopefully, this will resolve the problem for you.
Email Troubleshooting: Incredimail
If you are using the Incredimail e-mail application, you need to visit their website and obtain any current upgrades. Once you do so, the problem should go away for you.
Email Troubleshooting: Clear out old emails
One of the first steps for e-mail troubleshooting is to clear out any old emails that you are storing on the application. Some e-mail applications will experience trouble when too many old emails have not been deleted and the allowable e-mail storage capacity has been exceeded. This includes clearing out emails that have ended up in the Junk, spam, or trash folders.
Email Troubleshooting: Scan for Spyware and Viruses
Since this type of problem can result from a virus/spyware infection, you should scan your computer now and remove any forms of malware that are discovered. Viruses and spyware can slow a computer down, use up bandwidth (needed to receive emails), and disrupt your programs from working. Once you remove any spyware or viruses that have infected your computer, you shouldn’t have any problems any more.
Email Troubleshooting: Clear Temporary Internet Cache
In fact, I have experienced problems on one of my computers whenever my kids use them and I get too many tracking cookies on it. Plus, if you save too much data from your web browsing, you can eat up a lot of resources that you might otherwise need to run your e-mail program. Take the time to access the Tools section on your web browser and clear out the temporary cache, etc to free up resources and prevent glitches.
Email Troubleshooting: Memory
When e-mail disconnects happen such as in the inability to receive emails, you might want to consider the fact that everything you do on the computer uses up some of its temporary RAM. If you run out of RAM or your temporary memory, you won’t be able to complete certain tasks on the computer. Perhaps receiving emails is one of them. Since you can receive emails once the computer has undergone a fresh reboot, this is a possibility. Check to see how much free memory you have. Add memory if you do not have a lot available for use.
Email Troubleshooting: Help Section
You can also visit the help or support section for the e-mail application that you are using. Typically, this is a good way to find the answer that you need.
Susan Keenan | June 23rd, 2009
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