/ Troubleshooting Saving and Downloading Problems

Troubleshooting Saving and Downloading Problems

I made a new profile and copied everything over from my old profile and it works like normal. However, I can’t save/download anything. To put it simple, I tried to save a Google image to my desktop. Set the save point as my desktop and clicked save. It came up in the download window and said downloaded. However, it’s nowhere to be seen on the desktop. Confused. Also, I use a bit torrent download centre called uTorrent and when I try to download a torrent file it is unable to do so. Susan Keenan

This problem might take a bit of troubleshooting, especially since more than one factor could be involved here. Let’s take a look at the uTorrent situation first as that could be quite simple.

Troubleshooting uTorrent Downloads

It is possible that the uTorrent folder that you think you are downloading and saving to has gone missing after you created your new profile. In order for uTorrent downloads to go through properly, you need to have the folder (directory) being specified by uTorrent. For example, you might receive the message “cannot save .torrent file to C:\Documents and Settings\UserName\My Documents\example.torrent.”

If this is the case, check the exact message that you receive when uTorrent won’t download and save any files for you. Look for the specified folder in the specified location. If it doesn’t exist, then try creating a new folder and attempt to download the file again. If this isn’t the error message that you are getting, then read it carefully, as it does provide the clues you need to solve the problem. If you still need help, just write back with the error messages so I can try and provide a specific solution.

Troubleshooting Saving and Downloading Problems: Repair Windows

It sounds as though you have lost the ability to download and save files. In a case such as the one you are describing, you might be able to repair the problem by using your installation disk to repair Windows. If you have the disk, follow these directions:

Insert the disk and turn on your computer.
Select the correct option to boot the computer from the CD. Typically, you can hit the “ESC” and “F1″ keys to do so.
Follow the prompts to select the repair option (”r”). Although it might look like the right choice. Don’t select the option to “repair the recovery console.” This isn’t the option you need.

Troubleshooting Saving and Downloading Problems: Reset Permissions for Desktop

Occasionally, the desktop needs to be reset because changes have inadvertently occurred including the inability to save to the desktop. Follow the directions here to reset your desktop permissions. Hopefully this will resolve the issue for you.

Find the desktop folder. Use this path: C: Users\Your Name\Desktop
Right click on the folder and select “Properties.”
Select “Security.”
Select “Advanced.”
Select “Edit.”
Remove the check in front of “Include inheritable permissions from this object’s parent.”
Select “Remove.”
Check in front of “Include inheritable permissions from this object’s parent.”
Select “OK” three times. All of the permissions for the desktop should be reset and you should be able to save now.