/ A Look at Dell Solution Center

A Look at Dell Solution Center

I just installed a new Dell computer last weekend and I’ve started receiving a Solution Center screen which claims, “The feature you are trying to use is on a CD-ROM or other removable disc that is not available. Insert the ‘SolutionCenter’ disk and click OK.” I am not attempting to use any program when this screen appears. I’m simply starting up the computer. I can’t find a SolutionCenter disc in any of the software that Dell sent me with my computer. Is this a scam, or should I be looking to Dell to send me this disc? Susan Keenan

What is the Dell Solution Center?

The Dell Solution Center is a utility featured by Dell through its software that offers learning and problem diagnostics through a variety of support options. It is designed to start up with the initial boot up of your computer. This is not a scam, but it is a legitimate application that is actually supposed to make your life easier. You have two options here. You can either disable the application or you can obtain the software if it appears to be missing from your startup disks.

How to Disable the Dell Solution Center from the Start Menu

If you want to disable the Dell Solution Center from the Start menu, follow these directions:

Right click on the Taskbar.
Select the option for “Properties.” This should generate the dialog box for “Taskbar and Start Menu Properties.”
Select the option for the “Start Menu.”
Select the “Customize” button from the choices.
This should generate the dialog box for “Customize Start Menu.”
Select the option for “Advanced.”
Read through the list that appears. Scroll if necessary. Find the option for “Manufacture Link” and uncheck the box that exists for it.
Select “OK.” This returns you to the “Taskbar and Start Menu Properties” dialog box.
Select “Apply” and “OK.”

If the above method does not work for you (for example, not everyone will have the “manufacturer link” option), then you can edit the registry to remove the Dell Solutions Center from your start up. However, you should understand that editing the registry is a tricky strategy and you should back up your data and your registry before attempting to edit it. To remove the Dell Solutions Center by editing the registry, remove this key: [HKEY_CLASSES_TOOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9fo}]@=”Dell Solution Center”

Installing the Software for the Dell Solutions Center

The software should be included on the disk that you received with your computer. It isn’t labeled or provided as a separate disk. Therefore, you can check out the disks that you have by opening them on the computer and checking to see what’s on them. Alternatively, you can visit Dell’s Download Center at this link Dell Solution Center Software and select the software download for the version that you have on the computer.