My son has a Toshiba Satellite Pro L300-1FJ. It has netintelligence, panda security preinstalled and uses O2 dongle for Internet access. It has started to come up with a message ‘Internet connection failed to initialize’. I have uninstalled and re-installed the O2 dongle software three times. While the machine is on, the connection is fine; when you turn it off it seems to wipe the O2 software off. The only way I can sort it is to constantly uninstall and re-install the dongle. Please help its driving me mad!!!!
Uninstall and Reinstall the O2 Dongle Software
This is a known error for your Internet connection device, and the manufacturer suggests that users uninstall and reinstall the software for the O2 dongle to resolve the error message. Since just uninstalling the device itself isn’t working, I hope removing and reinstalling the software will. The manufacturer says that removing the software will remove the corrupt registry entry that is responsible for the problem. Here’s how to remove the software using Windows Add/Remove
- Click Start, then Control Panel
- Choose Programs or Programs and Features
- Find and choose the program for the O2 dongle and click Remove
- Reboot the computer to allow the changes to take effect
- Reinstall the O2 software disk following the instructions
Editing the Registry
If the same error continues, then the registry entry wasn’t successfully removed. Editing registries is tricky work and you should be sure to back up the settings in case things go wrong. If you want to go this route and remove the registry entry manually, perhaps you want to try remote technical assistance to guide you through the process. At Filetonic we recommend the services offered here.
Windows Account Changes
Users theorize that changes to your Windows account might be responsible for the communication error in the first place - for example if you have recently reset your account password or made other similar changes these could have messed up the dongle’s ability to communicate with your computer.
Roll Back with System Restore
If you think that these sorts of changes could be responsible, you can try Windows System Restore to roll back your computer to a date before these problems started. By rolling the computer back you remove any recent changes that might be responsible for the error. However, you remove positive changes as well, so be sure to reload any updates afterwards.
- Click Start, then All Programs
- Choose Accessories, then System Tools
- Click System Restore
- A wizard will open, follow the directions to choose a roll back date
- Once you finish, make sure to re-install your antivirus updates and use Windows Updates to re-update your system
- Now try to re-install your O2 dongle software
I hope these suggestions solve your problem, good luck!
Kate Dubensky | June 1st, 2009
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