/ Facebook Does Not Allow Logon

Facebook Does Not Allow Logon

Hi, when I try to log on to Facebook, once I’ve put in my email address and password it just redirects me to the same page - any ideas on fixing this problem? Kat Delong

This is not an uncommon problem and there are many things you can try to solve it. Because I don’t know what is causing the error, I’m going to list possible solutions for you to try in order from easiest to more difficult.

Password Issues

Are you absolutely sure that you are using the correct username and password? Do you have the caps lock pressed while you are entering the username and password? It may seem very basic, but you’d be surprised how often this happens. If you enter the incorrect information too many times you can get this error.

Internet Issues

Have you tried using another browser? For example, if you are using Internet Explorer, try logging on with Firefox. Your security settings may be too high - some users have had success removing the ICHP filtering from the firewall. Clear the cache, cookies and Internet history. To do this:

Open your internet browser and go to Tools.
Find Delete Browsing History.
Put a check by: Temporary Internet Files, History, Form Data and Cookies.
Select Delete.

Some users have had success by going to Open DNS and changing the DNS servers to 208.67.222.222 and 208.67.220.220.

There may be some patches that have been upgraded. To get to these, shut down your modem completely, wait a few minutes and then turn it back on again. When you reboot, try Facebook again and see if there is more success.

Computer Issues

Are you trying to get into Facebook from a bookmark or through your desktop? It’s possible that they have changed the login page and you are not seeing it through the bookmark that you are using. Go directly to the Facebook homepage at http://www.facebook.com/ and then manually go to the login page. If this method is successful, set a new bookmark and delete the old one.

I read of one user who was getting this username/password loop, and his solution was to set up a new user on his computer and then log into Facebook using this new user account. You could also try using another user’s account on your computer if you already have one set up.

If these don’t help you with your login problem, you have a couple of choices. Facebook doesn’t really have much support, although you can try to login under another user’s name and access the general help page, although they say that they won’t answer questions about a personal profile - this may fall under the heading of a general question. There is an unofficial website - All Facebook Help that may be able to help you with your issue.