A popup keeps appearing on my screen that says c:/windows/ogegecuzoz/dll. When I try to click it off I have to click several times and when I take the computer offline there are still several pop ups. Underneath it says “specified module couldn’t be found”. I would like some assistance or an answer to this problem, can you help me?
Windows Error Message or Adware Popup?
Hmm, this is interesting. I think that your pop up might actually be a Windows error message. When people complain about pop ups, they are generally referring to unsolicited advertisements and link to websites that are often the result of adware or spyware that has infected the system. In your case, the pop up message seems to be informing you of a problem with your operating system. If this isn’t the case, and the pop up is related to an infection, then the malware might be programmed to launch whenever the computer is turned on.
Run Full Virus and Malware Scans
Before we go any further and to prevent any further damage, you should run a full virus scan to rule out this possibility. It is important that you keep up to date antivirus software running to prevent against infection. If you have a program like Norton or McAfee installed already, open the program and then click the option to update your virus definitions. Once you have the latest definitions, run a full system scan, be patient if this takes a while, it’s important. If the scan shows any problems, follow the antivirus’ advice to deal with them. Run the scan again until the scan is clean. You should also install and run a good malware program too that specializes in adware in case this is the issue.
Remove the .DLL Entry from the Startup List
To remove the .dll code that is starting up every time the computer is turned on, you can use the Microsoft System Configuration Tool to alter the programmed start up sequence.
- Press the Start button, the click Run
- In the Search bar, type in msconfig and press Enter
- Look under the Start Up tab and see if there is a listing for oqeqecuzoz.dll
- If there is, click the box beside it to remove the check and take it off the auto start list
Use Microsoft’s System File Checker
It’s possible that the DLL error is due to a corrupt Windows file. If so, use the Windows System File Checker utility to scan your system for damaged files. When the utility finds missing or damaged files, it replaces them with clean copies from your original Windows installation CD. Go to Start>Run and type in CMD. In the Command Prompt box type in: sfc /scannow. Make sure to have your Windows disc handy.
I really hope that this is cleared up for you. If this advice doesn’t get you anywhere, write again and let us know if there are any new signs or symptoms and we can take it from there. Good luck!
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Kate Dubensky | May 20th, 2009
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