PC World recently reinstalled Windows XP on my Toshiba Satellite and they had to install a driver to make the sound work. The sound has been working for the last few days but now it isn’t. I went onto the Toshiba website and tried to download the sound driver but it just says: driver installation failed could not find media device for this driver. I’ve even tried to request hotfix downloads but it only has options for Windows 2000 and so says: setup has detected that the Service Pack version of this system is newer than the update you are applying. Help me to get my sound back please!
High Def Devices
From what you’re telling me, it looks like you need to install the Microsoft Universal Audio Architecture Bus Driver for High Definition Audio Devices package. This link is direct to Microsoft and works with Windows XP and the Service Packs that have probably been installed on your machine. This is a common error message when using high definition audio components.
Before you download this package, make sure you have downloaded and installed the latest Windows Service Pack onto your machine. It sounds like you have because of the error message, but it can’t hurt to be sure. After you have downloaded the UAA and the Service Pack, you may still have problems. If you do, go to the Device Manager and look in System Devices. If you see a device with an ! next to it that is listed as a PCI device you need to update that driver as well. You can either right click on it to update the driver or delete it and reboot.
Device Manager
If downloading that package still hasn’t solved your problem, you can try to find the problem in Device Manager. Go to Device Manager and see if there are errors or conflicts listed. Is there an option for “Sound, Video and Game Cards”? If you can see it there, highlight it and press Delete. This will take it off your system. Shut down the computer and reboot - the computer should detect the sound card and install it. If it doesn’t, you will need to go to the manufacturer’s website and find the correct driver to download. You may need to find the sound card manufacturer, which may not be the same as the computer manufacturer. You can find the manufacturer for the sound card here in Device Manager.
I think that by following the links provided, you will find the downloads you need to get your sound back. If you still have problems, please let us know.
Kat Delong | May 20th, 2009
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