Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
I cannot defragment and I cannot open Internet Explorer. Can you help me?
Try the solutions listed below to resolve the problem. More likely than not, you have some type of malware on your computer since the problem that you are having deals with both Internet Explorer and the ability to defrag the computer.
Troubleshooting Defrag Errors: Use "Safe Mode"
You can attempt to defrag your computer while in "Safe Mode." If you are lucky, this will work and the problem is probably just some random yet minor problem. However, if you still cannot defrag the computer even while in "Safe Mode," then you might have a Trojan on the computer and need to take the next step. To get into "Safe Mode," turn the power button on, press the "F8" key before Windows starts to load, select "Last Known Good Configuration," and press "Enter."
Troubleshooting Defrag and Internet Explorer Errors: Use "chkdsk"
If the problem is a simple matter of misplaced files or bad sectors, running the "chkdsk" utility will solve the problem for you. Click on "Start," select "Run," type in "cmd" in the open box that appears, press "Enter." Type in "chkdsk volume:/r" and allow it to run.
Troubleshooting Internet Explorer Errors: Browser Helper Objects
Take a look at your Internet Explorer set up. Does anything appear be different. Since it is possible that you have inadvertently gotten a Browser Helper Object or BHO, you are probably going to scan for spyware next. However, be\fore you do so, you can also complete the following steps:
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
1) Open "Start," "Settings," and "Control Panel."
2) Open "Internet Options."
3) Open the "Advanced Tab."
4) Clear out the box in front of "Enable third-party browser extensions.
5) Restart "Internet Explorer."
Troubleshooting Defrag Interruption Errors
When defragging your computer, especially with older operating systems, other programs often interrupt the defrag process. In particular, screensavers and antivirus and spyware scans. When defragging, make sure to disable your screensaver, disconnect from the Internet, and temporarily disable your antivirus/antispyware protection. These interruptions can cause an endless restart cycle, causing the defrag utility to start over once the screensaver (or other program) kicks in.
Troubleshooting Defrag and Internet Explorer Errors: Scan for Trojans, Spyware, and Viruses
The problem with most Trojans, spyware, and viruses is that we don't even know they are there until our computers decide to act funky. Since it is possible that something insidious slipped onto your computer, scan it now with an up-to-date anti-spyware/anti-virus application. If you have one, consider getting a secondary application to catch the bugs that the first application missed. If you don't have an anti-virus/anti-spyware application, I can recommend Anti-Virus PLUS. Other applications that I recommend include: Ad-Aware and AVG.
Is your computer an Open Invitation for HACKERS? Download free version of Sparktrust Inspector to identify vulnerabilities and problems on your computer (and even your WEBSITES)!
Susan Keenan | April 19th, 2009
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