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I have a Lexmark X1185 and when I try to fax an item, it just goes to print mode. I have reinstalled my drivers and followed their instructions with no good results. What can I do now? Thank you in advance for your time and prompt response to my query.

Susan KeenanSetting up a printer that acts as a fax machine as well is a bit more involved than simply plugging it in and installing the driver. In fact, it's a bit more than most of us would even think about. Read through these suggestions and see if any of them help. If nothing here works, write back with a few more details such as your operating system and the type of set up you currently have including phone lines, modems, and filters.

Lexmark X1185 and Windows Vista

If you have Windows Vista installed on your computer, the current driver that you have installed might be the driver for Windows XP. Unfortunately, the Lexmark Driver CD did not include the driver for Windows Vista. Fortunately, this is an easy fix. Follow these instructions (this should solve the problem):

  • Unplug the printer's USB cable.
  • Locate and download the correct printer driver from Lexmark X1185.
  • Install the correct driver onto your computer.
  • Replug the USB cable only when the installation software prompts you to answer the question "How is the printer connected?"

Faxes and Phone Lines

Faxes that are sent over phone lines need an analog signal. Without it, the fax cannot be sent. Since the fax cannot be sent over digital lines including DSL, a digital filter must be installed. This is easy to do and all you need to do is contact your phone company. The digital filter is placed on the wall jack and then, it will be possible to send faxes.

Faxes and Modems

In order to send a fax, you need to have a dial-up/fax modem installed on the computer. A DSL modem will not be enough to allow you to send a fax. Do you have one? If not, you need to install one.

If you are using Windows XP, this program has a fax program that is built into it. Follow these steps:

  • Navigate to the Control Panel.
  • Navigate to Add/Remove Programs.
  • Navigate to Windows Components.
  • Install the Fax Program.

If you are not using Windows XP, then you will need to get one.

What the Lexmark X1185 Fax Set Up Should Look Like

The Lexmark X1185 should be connected to the computer, the power, and a phone line. The connection to the phone line needs to be different than the one the computer is hooked up to. This means that you have a line going from the computer to a phone jack and one going from the Lexmark X1185 to the phone jack. The phone jack can have a DSL filter/splitter on it to accommodate both lines.

The splitter looks like a small box and plugs directly into the phone jack. It has two slots in it. The filters are different, so make sure that you plug the Lexmark X1185 into the correct slot. It should have a small label or identification on it so that you know which slot to use. If you already have a phone plugged into the secondary slot, you can unplug it and plug the Lexmark X1185 into that slot. You'll have to place the phone line elsewhere.

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