Your data recovery scanner did not pick up the USB connection to my Motorola Razr Cellphone. It doesn’t show up in My Computer either and I was wondering if data retrieval is possible.
Get your Computer to Recognize your Cell Phone Connected through the USB Port
If your Computer doesn’t Recognize your Phone
It is most likely that your computer isn’t recognizing your cell phone. If this is the case, then other programs that are running on your computer - such as the recovery program you are attempting to run - won’t be able to access the phone until the computer recognizes it. Most data recovery programs can recover data from any connected device that shows up as a drive letter such as “e:\”.
Once your computer is loaded with the appropriate drivers it will recognize the phone and you can then use your software to troubleshoot the device connected to the USB drive.
Install and Update your Cell Phone Drivers on your Computer
You might need to install or update your phone’s drivers before your computer is able to work with it. The specifics and software for Motorola Razrs differ between models and location. In order to get the software you need you will have to visit the Motorola website at http://www.motorola.com/. The site will ask you for your location, which you can select from a list of countries and regions. Next, you will select your Razr model from a page of cell phone designs. Once you have specified your cell phone, click on the support or software tab to check for any drivers or other updates. Once you have determined the make and model of your phone, you can download USB drivers from Motorola here.
Motorola Phone Tools
Once you load your drivers and get your computer to recognize your cell phone you can make use of Motorola Phone Tools, a set of software programs that are available through the MOTOSTORE. Motorola Phone Tools (MPT) is available for download or can be sent as a CD-ROM if you’re ordering from within the United States. Alternatively, MPT is also available for purchase on CD-ROM at Best Buy stores in Canada and the U.S. MPT contains software that can assist you in managing your contacts and other data that you have stored in your cell phone, transfer photos and create your own personalized ringtones. The software program includes all the relevant USB drivers and makes transferring your data between phones or between phone and PC simple and easy. Additionally, the software comes with user-friendly manuals and installation guides and a frequently asked questions section to assist with troubleshooting.
Kate Dubensky | January 14th, 2009
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