/ iMac computer scanner will not work

iMac computer scanner will not work

I purchased an iMac computer with a 10.5 OS. I have an HP Photo Smart C3100 All-in-One printer and scanner. The printer works OK, but the scanner (purchased 5/07) does not work. Please comment.

Susan Keenan Other iMac computer users have also discovered problems with the scanner function of the HP Photo Smart C3100 All-in One. Either the scanner doesn’t respond to a command to perform a task or the scanning software doesn’t open at all.

Minor Reasons behind an Unresponsive Scanner

Although these reasons might seem simple enough when you read them, this is exactly why some people miss them. Not knowing exactly what is going on with your computer and the scanner, I can only offer them and if they make sense, check them out with your scanner.

Even though this all-in-one is advertised with the versatility of using a wireless connection, this is not entirely true. In order for the scanner feature to function, the device must be physically connected to the computer.

The scanner feature for this product starts up slowly. The software is unwieldy and lags when loading up. Pressing the power button more than once will turn the device off rather than speed up the process. If you attempt to use the scanner, turn the power on and then wait however long it takes to completely turn on.

Major Reason behind an Unresponsive Scanner

Apparently the most common reason behind problems with the scanner is an incompatibility between the HP Photo Smart C3100 All-in One software and the operating system.

Solving the Problem of an Unresponsive Scanner

In order to resolve the issue with the unresponsive scanner, you need to uninstall the software for it. Next, you need to install the scanner using the most current software which you can get from the HP website. In fact, I am going to refer you to the support portion of HP’s website where you can find the complete set of instructions to perform this task. Simply go to this link Solving an Unresponsive HP Photo Smart C3100 All-in-One Scanner.

This is a complicated task, so I am going to recommend that you read through the directions at least once before you start. Also, make sure that you give yourself enough time to complete the task as it is going to take a little while to complete all of these steps.