If your computer is randomly booting you off of the Internet, it’s unlikely that it is related to a particular website. It’s possible that you spend more time on MySpace than other websites, so you notice it more often there. My guess is that you have a hardware problem with your modem or router, but it is worth exploring a few other possibilities first.
Check for Viruses
You could be the victim of a virus that is causing your Internet connection problems. Make sure that you keep your antivirus programs updated and running regularly. You can also run the Microsoft Malicious Software Removal Tool by clicking on the link. If you do find a virus, you might want to wait and see if this solves the problem.
Is it possible that your connection is taking too long to respond and is timing out? If you have a dial-up connection this might be a possibility. You can take an internet speed test like the one from speedtest.net .
Check Your Cables
Sometimes, the most obvious thing is the real problem. Check your connections and make sure that all cables are securely seated and that nothing is loose.
Modem Connections and Settings
If you’ve checked the cables and settings and everything looks fine, then you need to check the modem and router.
Check your modem settings and update your drivers by going to:
- Select Control Panel, then open the Phone and Modems Icon.
- Choose Modem and then Click Properties. You can now update your drivers as well as troubleshoot problems and find conflicts.
- Make sure your system isn’t set to Auto Disconnect - most computers arrive with this disabled, but it can be reset on accident. Look in the Advanced tab. Choose the default Preferences and then make sure that the option “Disconnect a call if idle” is not checked.
If you do have a problem with the modem, you may need to get a new one in order to solve it.
Check Your Router
We just had this happen in our office a few weeks ago where the Internet connection was disconnecting and then reconnecting every few minutes. Thinking it was our modem, we had our service provider replace the modem, but we still had the same problem. We eventually replaced the router and it’s been fine every since. Replacing the router is a more expensive solution than some of the other options, so try other fixes first.
If you check all of these issues and you are still having a problem with your Internet shutting down, let us know some specifics - what computer you are using, how often the Internet is shutting down and who your Internet service provider is and we can try to give you other solutions.
Kat Delong | November 15th, 2008
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