It is difficult to determine where the problem lies without more information. For example, are you attempting to download the product, or do you have a CD ROM installation? You say you have a download from Encore - is that an update, or the game itself? What is happening when you try to run the Hoyle program? What system are you using? Hoyle Card Games do not support Windows XP or Vista 64-bit versions, so you must run them on a 32-bit system.
Clean Install
I can point you in a few directions here. The first thing to do is to make sure you are doing a “clean” install. You need to prepare the system for installing from a CD so that it will run properly.
1. Click on Start, then Run.
2. Type in msconfig when you see the dialog box. Click OK.
3. Click the Startup tab.
4. Write down all of the startup items that have a check mark in front of them.
5. Uncheck everything that is marked. Choose Apply and click Ok.
6. You will be prompted to restart the computer. Choose Yes.
7. Log on as Administrator. Close any antivirus programs that you have running. Some antivirus software will cause the program to load incorrectly.
8. Install the CD for the Hoyle program in the drive. It should launch the installation screens on its own.
9. After the program installs, follow the msconfig steps above and recheck each item in Startup as it was when you started.
10. Make sure you restart your antivirus protection.
Update Your Drivers
In order for the card games to run, you need to make sure you have your drivers updated for your video cards, sound cards and DVD drives. You can get Microsoft driver information by clicking on the link. You can also use a program like Driver Detective to find and update your system drivers.
If you have followed this advice and still can’t use your program, contact Encore technical support via email to see if they can give you more specific fixes for your problem. We’d be glad to help you further if you will provide some additional information on the exact nature of the problem.
Kat Delong | November 13th, 2008
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