Google Chrome
Google Chrome is a brand new web browser recently released in “Beta” mode. This means that Chrome has been tested in controlled environments and is “almost” ready. Unfortunately, it also means that Chrome Beta users can expect their fair share of errors and bugs. It’s impossible for software developers to dream up every possible scenario that their product will encounter including conflicts with operating systems, hardware, installed applications, and the countless configurations of computer systems. Currently, Chrome works with Windows XP SP 2 (or above) and Windows Vista.
Current Known Issues
As of this writing, over 30 known issues with Chrome are posted on the Google Chrome Help pages. None of the known issues describe your error downloading/rndll error though.
Uninstall and Reinstall
The first thing you can try is to uninstall Google Chrome and then reinstall the latest version. It’s possible that a glitch occurred during the first installation attempt. Of course, if Chrome never installed correctly in the first place, this may or may not be an option at this point.
Checking Your Installation
You can check to see if your installation has installed despite the error message by clicking Control+ALT+Delete and opening Task Manager. Click on the Processes tab and see if GoogleUpdate.exe is listed. If so, then the installer is on your computer and you can then manually complete the installation.
Now, go to the Start button, click on Run, and type in:
%LOCALAPPDATA%\Google\Update\Download
Is there a file called “chrome_installer.exe” and a second file that begins with the word “gears” and a file extension of “MSI”? If so, their file sizes should be 7.34 MB and 993 KB respectively. If so, they were successfully downloaded.
Now what?
Google’s installation troubleshooter at this point tells you to try the download again while watching the Processes tab in Task Manager. If Chrome_Installer.exe appears in the processes list, then it is being run successfully - but something is interfering. Google wants users to then create a log file so that they can investigate further. This is a complex process. If you’d like to try the Installation Troubleshooter yourself, go to Google Chrome Issues: Troubleshooting. Another good resource is the Google Chrome Help Discussion Group.
Reporting Errors
While you may have to live with your Google Chrome issue for the time being, you should report the error to Google so that they can fix it. Known issues don’t become known issues until users report them. You can report your error at the Google Chrome Help Web site’s Support Options page.
Celeste Stewart | October 7th, 2008
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