Remote Tech Support: privacy issues

Remote Tech Support: What are the privacy issues associated with remote support techs?

If I let them look at my computer via remote desk top will that compromise my privacy?

Let me remind you that dropping your computer off at the local electronics store and allowing them to keep it for several days potentially compromises your privacy. Surfing the Internet potentially compromises your privacy. Allowing a stranger to remotely control your desktop also has the potential to compromise your privacy. These are all valid concerns.

Fortunately, you have control over the decisions that you make. When considering a remote technical support company, you should definitely read their privacy policy, terms and conditions, and End User License Agreements. The privacy policy will tell you exactly how they plan on using your information. While reviewing these different policies and agreements, look to see how accessible the company appears to be. Do they list contact information? Do they have a policy for handling complaints? Do they state that they respect your privacy and have safeguards in place to protect it?

In addition, most remote tech support Web sites have FAQ pages or an area discussing how their remote software works. Read these pages as well. When your computer is remotely controlled by a technician, the technician controls the mouse and keyboard and sees everything you see on the screen. You can, and should, be present watching what’s happening on your screen. If you see anything going on that you are concerned about, you can disconnect. For example, if the remote technician is supposed to be running a virus scan but starts peeking in your Microsoft Money file, then you might have a problem. It’s best to shut down all applications before allowing a connection so that sensitive data isn’t inadvertently seen. Otherwise, if you had Microsoft Money open when the connection was initiated, the technician may need to close it. In this case, he wouldn’t necessarily be prying but he might see sensitive data.