Remote Tech Support Reviews

Remote Tech Support: is there a review place for Remote PC Help Technicians?

Is there a review place to check and see if a particular remote tech support is reputable?

If one other than our listing of reviews exists, I haven’t found it yet. We have reviewed numerous online technical support companies including support.com, askdrtech.com, techonline.com, and many more.

Other options including checking with your favorite computer review sites and doing a search for the company that you’re researching. If the computer review site has reviewed the company, you’ll be able to see what they have to say. In addition, most of the major computer magazines review technical support companies from time to time. If I recall, Consumer’s Reports reviewed technical support offered by electronics retailers last year and just recently reviewed PC manufacturer-based technical support.

Web sites such as CNET.com, PCMag.com, and PCWorld.com offer reviews of tech support companies but so far, they are few and far between. In addition, finding the tech support review area, if any, proved difficult.

For example, I searched PCMag.com for a category covering technical support and couldn’t find one. Next, I entered “tech support” into the search box only to receive a listing of random posts containing the worlds “tech support.” Granted, a few were reviews but I was unable to find any consistent listing that I could browse at my leisure. By Googling a specific tech support company preceded by the words “review of,” I was directed back to PCMag.com. This time, the link led me to a review of the product I was considering. In this particular case, the article reviewed several products.

It is frustrating to use search engines with terms like “tech support” because the results can vary widely. Try using additional terms such as “tech support reviews” or “review of tech support companies” to narrow your results a bit. This way, you’ll have fewer general software pages to wade through. In addition, use the Advanced Search features to further filter results. If you know the name of a particular company that helps, though be careful to make sure that you are viewing impartial information, not marketing material.

Part of the problem is that remote tech support is a fairly recent innovation. I imagine as the industry grows, reviews will proliferate. Comprehensive listings and reviews of remote technical support operations may be out there but I haven’t yet discovered them. In the meantime, read computer and consumer magazines and rely on quality recommendations and the reputation of affiliated companies.